Retail Store Manager

Job Posting Organization:
Save the Children Australia is a prominent non-profit organization dedicated to improving the lives of children and communities in need. Established with a mission to ensure that every child has the opportunity to grow up healthy, educated, and safe, Save the Children operates in numerous countries around the world. The organization is known for its commitment to child welfare and has a diverse workforce that reflects the communities it serves. With a focus on inclusivity and diversity, Save the Children Australia employs a range of professionals who are passionate about making a difference in the lives of children. The organization emphasizes the importance of teamwork and collaboration, fostering an environment where employees can thrive and contribute to meaningful change.

Job Overview:
In this full-time, permanent position as the Retail Store Manager at Save the Children Australia, you will be an integral part of the Retail team, specifically in the newly established store located in Ringwood. Your primary responsibility will be to drive the store's financial performance while creating a positive and engaging environment for volunteers. This role is not just about managing a store; it is about making a significant impact on the lives of children both locally and globally. You will be expected to lead a passionate team of volunteers, ensuring that they are motivated and supported in their roles. Your efforts will directly contribute to funding programs that support children in Australia and around the world, making this position both rewarding and impactful.

Duties and Responsibilities:
As the Retail Store Manager, your duties will include driving store sales to meet and exceed targets, thereby maximizing revenue for the organization. You will be responsible for delivering an exceptional customer experience that aligns with Save the Children's standards. Leading, coaching, and supporting a dedicated team of volunteers will be a key part of your role, ensuring that they feel valued and engaged in their work. You will also oversee the presentation and operations of the store, maintaining high standards at all times. Managing stock flow and supporting donation initiatives will be essential, as will maintaining accurate store financials, including cash handling and reporting. Additionally, you will be expected to perform manual tasks such as moving stock and displays, ensuring that the store remains organized and visually appealing.

Required Qualifications:
To be successful in this role, you will need to have experience in a retail customer service environment, as well as experience leading or supervising teams, whether they are volunteer or paid. Strong organizational and time management skills are essential, as is the ability to communicate effectively with both customers and team members. You should be people-focused and motivated by creating a positive team culture. The role also requires the ability to perform manual tasks, which may include moving stock and setting up displays, so physical capability is important.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in retail management, business administration, or a related field would be beneficial. Relevant training or certifications in retail operations or customer service may also enhance your candidacy for this position.

Experience:
The ideal candidate will have a proven track record of experience in retail leadership, with a strong emphasis on customer service. Experience in managing teams, particularly in a volunteer capacity, will be highly regarded. The role requires someone who is not only experienced but also passionate about making a difference in the community and supporting the mission of Save the Children.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication with customers and team members. Additional language skills may be considered an asset, particularly in communities with diverse linguistic backgrounds.

Additional Notes:
This position is a full-time, permanent role based in Ringwood, Victoria, Australia. Save the Children Australia is committed to diversity and inclusion, encouraging applications from Aboriginal and Torres Strait Islander candidates. The organization offers a range of employee benefits, including internal employment and development opportunities, support for workplace wellness, and full salary packaging benefits. Employees are also entitled to extra leave to ensure they can perform at their best. The organization emphasizes a safe working environment and requires all employees to undergo necessary background checks, including a National Police Check and a Working with Children Check.