Regional Content Manager

Job Posting Organization:
Mercy Corps is a leading global organization founded on the belief that a better world is possible. Established to respond to disasters and hardships, Mercy Corps operates in over 35 countries worldwide, partnering with communities to implement bold solutions that help people overcome adversity and build stronger communities from within. The organization is dedicated to elevating its global profile and influence through impactful storytelling and strategic media engagement, aiming to inspire action from donors, partners, policymakers, and the public.

Job Overview:
The Regional Content Manager will be the primary content and storytelling lead for Africa within Mercy Corps. This role is crucial for bringing the brand to life through compelling narratives and multimedia content that resonate with community experiences. The manager will work closely with country teams, regional leadership, and global communications and fundraising teams to produce high-quality stories, photography, video, and digital-first content that align with fundraising, marketing, communications, media engagement, and brand awareness objectives. The position emphasizes the importance of field-based storytelling to secure media coverage, engage supporters, and support long-term revenue growth. The Regional Content Manager will also be responsible for building and managing a steady pipeline of impactful content and strengthening storytelling capacity across the region, ensuring that Mercy Corps can respond quickly to emerging opportunities and crises.

Duties and Responsibilities:
The duties and responsibilities of the Regional Content Manager include developing and executing a regional content strategy that aligns with organizational priorities and fundraising objectives. The manager will proactively identify storytelling opportunities across various programs and campaigns, build and manage a content pipeline that supports multiple teams, and collaborate with global communications and marketing teams to prioritize content collection efforts. Additionally, the manager will lead the collection and production of high-quality multimedia content, ensuring that all content meets organizational standards for quality and ethics. The role also involves serving as the primary regional focal point for content requests, coordinating with country teams to identify content opportunities, and maintaining organized regional content assets. The manager will train and coach country teams to generate high-quality user-generated content and promote community-centered storytelling approaches. Furthermore, the position requires close collaboration with various teams to maximize the impact of regional content assets and support efforts to measure content performance.

Required Qualifications:
Candidates must possess a Bachelor's degree in Communications, Journalism, Marketing, Media Production, International Development, or a related field. A minimum of 5 years of professional experience in communications, journalism, content production, storytelling, or digital media is required. Demonstrated experience in producing high-quality multimedia content, including video and photography, is essential. Strong interviewing, writing, editing, and storytelling skills are necessary, along with experience working in complex international environments, preferably in humanitarian or development contexts. The ability to manage freelancers and creative projects, as well as an understanding of social media and digital content strategy, is also required. Candidates must be able to travel frequently within the region, including to remote and challenging environments.

Educational Background:
The educational background required for this position includes a Bachelor's degree in a relevant field such as Communications, Journalism, Marketing, Media Production, or International Development. This educational foundation is essential for understanding the nuances of storytelling and content production in a global context.

Experience:
The position requires at least 5 years of professional experience in communications, journalism, content production, or related fields. Candidates should have a proven track record of producing high-quality multimedia content and experience working in complex international environments, particularly in humanitarian or development contexts. Experience managing freelancers and creative projects is also important, as is familiarity with digital content management systems and performance metrics.

Languages:
While the job description does not specify mandatory languages, proficiency in English is likely essential given the international nature of the organization. Additional language skills relevant to the regions in which Mercy Corps operates would be considered advantageous, enhancing the ability to engage with diverse communities and stakeholders.

Additional Notes:
The position is based in Nairobi and requires up to 40% travel, which may include visits to insecure locations with limited amenities. Mercy Corps emphasizes ongoing learning, allowing team members to dedicate 5% of their time to personal and professional development activities. The organization fosters a culture of trust and respect, valuing diverse experiences and perspectives to strengthen team effectiveness. Mercy Corps is an equal opportunity employer and is committed to safeguarding and ethical practices, ensuring a safe and inclusive work environment for all team members.