Retail Store Manager

Job Posting Organization:
Save the Children Australia is a prominent non-profit organization dedicated to improving the lives of children and communities in need. Established with a mission to ensure that every child has the opportunity to grow up healthy, educated, and safe, the organization operates in various regions across Australia and globally. With a diverse workforce and a commitment to inclusivity, Save the Children Australia employs a range of professionals who are passionate about making a difference. The organization is known for its strong community engagement and advocacy efforts, focusing on child protection, education, and health initiatives. Save the Children Australia has a significant presence in the country, with numerous programs aimed at supporting vulnerable children and families, and it actively seeks to create lasting change through its various initiatives and partnerships.

Job Overview:
In this full-time, permanent position as the Retail Store Manager at Save the Children Australia, you will be an integral part of the Retail team, specifically working in the newly established store in Ringwood. Your primary responsibility will be to drive the store's financial performance while fostering a supportive and engaging environment for volunteers. This role is pivotal in ensuring that the store meets its sales targets and provides an exceptional customer experience that aligns with the organization's standards. You will lead a passionate team of volunteers, guiding them in their roles and ensuring that they feel valued and supported. Your leadership will directly contribute to the funding of programs that support children both in Australia and around the world, making this position not just a job, but a chance to make a meaningful impact in the lives of many.

Duties and Responsibilities:
As the Retail Store Manager, your duties will include driving store sales to meet and exceed targets, thereby maximizing revenue for the organization. You will be responsible for delivering an exceptional customer experience that aligns with Save the Children's standards. Leading, coaching, and supporting a dedicated team of volunteers will be a key aspect of your role, ensuring that they are motivated and engaged in their work. You will also maintain high standards of store presentation and operations, manage stock flow, and support donation initiatives. Additionally, you will oversee the store's financials, including cash handling and reporting, ensuring that all financial transactions are accurately recorded and managed. Your role will also involve performing manual tasks, such as moving stock and setting up displays, to ensure the store is well-organized and visually appealing.

Required Qualifications:
To be successful in this role, you will need to have experience in a retail customer service environment, demonstrating a strong understanding of retail operations and customer engagement. Experience in leading or supervising teams, whether volunteer or paid, is essential, as you will be responsible for guiding and supporting your team. Strong organizational and time management skills are crucial, as you will need to juggle multiple responsibilities and ensure that the store runs smoothly. Excellent communication and interpersonal skills are necessary to foster a positive team culture and to engage effectively with customers. Additionally, the ability to perform manual tasks, such as moving stock and displays, is required to maintain the store's operations.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in retail management, business administration, or a related field would be advantageous for this position. Relevant training or certifications in retail operations or customer service may also be beneficial, as they would provide a solid foundation for the responsibilities of the Retail Store Manager.

Experience:
The position requires prior experience in a retail customer service environment, with a focus on leadership and team management. Candidates should have a proven track record of driving sales and managing store operations effectively. Experience in a volunteer management role would be a plus, as this position involves leading a team of volunteers and ensuring their engagement and satisfaction in their roles.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication with customers and team members. Additional language skills may be considered an asset, particularly in diverse communities where the store operates, as they can enhance customer service and engagement.

Additional Notes:
This position is a full-time, permanent role based in Ringwood, Victoria, Australia. Save the Children Australia is committed to diversity and inclusion, encouraging applications from Aboriginal and Torres Strait Islander candidates. The organization offers a range of employee benefits, including internal employment and development opportunities, support for workplace wellness, and full salary packaging benefits. Employees are also entitled to extra leave to ensure they can perform at their best. The organization emphasizes a child-safe environment, requiring all employees to undergo necessary background checks and adhere to child safeguarding policies.