Intake Assessment Assistant

Job Posting Organization:
The United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA) was established by the United Nations General Assembly in 194

• Its primary mission is to provide assistance and protection to approximately 5.8 million registered Palestine refugees. UNRWA operates in five areas: Jordan, Lebanon, Syria, the West Bank, and the Gaza Strip, focusing on helping these refugees achieve their full potential in human development while awaiting a just resolution to their situation. The agency is the largest UN operation in the Middle East, employing over 30,000 staff members and is primarily funded through voluntary contributions from UN member states, regional bodies, and private entities. UNRWA's services include education, healthcare, relief and social services, camp infrastructure improvement, microfinance, and emergency assistance. The organization is dedicated to making a tangible difference in the lives of one of the world's most vulnerable communities, and it encourages individuals who are passionate about humanitarian work to apply for positions within the agency.

Job Overview:
The Intake Assessment Assistant will report directly to the DIOS Intake Investigator and is responsible for assisting in the organization and administration of the Agency's misconduct intake process. This role involves assessing allegations of misconduct, preparing written assessments, conducting inquiries and interviews, and ensuring the confidentiality and accuracy of the evidence gathered. The Assistant will also support the UNRWA Hotline Officer in managing complaints and maintaining appropriate records across all field offices. This position requires a detail-oriented individual who can work under pressure and is committed to upholding the agency's values of professionalism, integrity, and respect for diversity. The Assistant will be expected to perform various tasks as required, contributing to the overall effectiveness of the intake process.

Duties and Responsibilities:
The duties and responsibilities of the Intake Assessment Assistant include:

• Assisting the Central Intake Unit (CIU) Investigations Officer in organizing and administering the Agency's misconduct intake process.
• Preparing and drafting written assessments of allegations of misconduct, including breaches of neutrality, and clearly outlining the available information.
• Conducting information-based inquiries and interviews with diligence to ensure confidentiality and accuracy of evidence gathered, while maintaining impartiality in conclusions.
• Supporting the UNRWA Hotline Officer in handling complaints and ensuring that complaints across all field offices are appropriately maintained and registered.
• Registering complaints of non-misconduct received by DIOS in the designated complaint registry and providing regular updates to the DIOS Investigation Officer on data statistics.
• Performing other tasks as required to support the intake process and contribute to the agency's mission.

Required Qualifications:
The required qualifications for the Intake Assessment Assistant position include:

• A university degree from an accredited educational institution in Law, Investigations, Human Resources, Management, Communication, Business, or a related discipline.
• Experience working in the United Nations is desirable, particularly in intake or investigation-related disciplines.
• Strong drafting skills in both English and Arabic are essential, along with the ability to operate personal computers and work with MS Office and database applications.
• Candidates must demonstrate competencies in planning and organizing, analyzing, following instructions and procedures, coping with pressure and setbacks, and technological awareness.

Educational Background:
Candidates must possess a university degree from an accredited educational institution in a relevant field such as Law, Investigations, Human Resources, Management, Communication, Business, or a related discipline. This educational background is crucial for understanding the complexities of the intake process and the legal and ethical considerations involved in handling allegations of misconduct.

Experience:
The position requires candidates to have relevant work experience, particularly in roles related to intake or investigations. While experience in the United Nations is desirable, it is not mandatory. Candidates should demonstrate their ability to handle sensitive information and work within a structured framework, ensuring compliance with due process requirements.

Languages:
For this position, English is the mandatory working language, and candidates must demonstrate proficiency at UN Level II in reading, writing, listening, and speaking. While French is also a working language of the United Nations, it is not specified as a desirable language for this role. Candidates should refer to the UN Language Framework for detailed language proficiency requirements.

Additional Notes:
The Intake Assessment Assistant position is offered as a Limited Duration Contract (LDC), Band D, initially for six months with the possibility of extension based on performance and funding availability. The monthly basic salary for this position is JD 729.70, and additional benefits include compulsory medical insurance, 30 days of annual leave, and a dependency allowance if applicable. The role may require working outside normal duty hours and on a call basis. Preference will be given to registered Palestine refugees and candidates who can assist the agency in achieving gender parity. Only candidates residing in Jordan and authorized to work in the duty station at the time of application are eligible to apply. The agency will not facilitate work permits, and candidates must ensure their applications are complete and submitted through UNRWA's online recruitment system, Inspira.