IT Systems Administrator

Job Posting Organization:
FHI 360 is a nonprofit organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions for human development. Established in 1980, FHI 360 operates in more than 60 countries and has a diverse workforce of over 4,000 employees. The organization focuses on various sectors including health, education, and economic development, aiming to create a positive impact on communities worldwide.

Job Overview:
The IT Systems Administrator position is crucial for providing system-level support for multi-user operating systems, hardware, and software tools. This role involves the installation, configuration, maintenance, and support of Microsoft Intune, Microsoft 365, and Entra ID. The administrator will analyze user requirements and existing procedures to enhance system capabilities and optimize computer resources. The position requires collaboration with business teams and end users to identify pain points and deliver solutions that improve productivity and collaboration across various Microsoft platforms. The role also includes supporting identity and access management activities, developing automation routines, and maintaining confidentiality regarding the information processed by the network.

Duties and Responsibilities:
The duties of the IT Systems Administrator include configuring and supporting Microsoft Intune as the primary endpoint management platform, which encompasses device enrollment, configuration profiles, application deployment, update rings, and compliance policies. The administrator will partner with business teams to gather requirements and deliver Microsoft 365 solutions that enhance productivity and collaboration. Responsibilities also include supporting identity and access management in Microsoft Entra ID, developing PowerShell scripts for automation, responding to requests for domain accounts, advising on hardware and software needs, maintaining confidentiality, and documenting system problems and resolutions. The role may also involve performing other duties as assigned by management.

Required Qualifications:
Candidates must possess a working knowledge of Microsoft Intune for endpoint management, Microsoft 365 collaboration services, and Microsoft Entra ID. Familiarity with Microsoft 365 Copilot and AI-assisted productivity tools is also required. Strong scripting and automation skills using PowerShell are essential, along with excellent oral and written communication skills. Candidates should demonstrate problem-solving and organizational skills, the ability to analyze data, and the capability to work both independently and collaboratively.

Educational Background:
A Bachelor's Degree or its international equivalent in Computer Science, Computer Engineering, Information Technology, Management Information Systems, or a related field is required for this position.

Experience:
The position requires 3-5 years of hands-on experience in IT systems administration, modern workplace technology, or endpoint management. Candidates should have demonstrated experience administering Microsoft 365 services and Microsoft Intune, along with working experience with Microsoft Entra ID and PowerShell scripting. Broad endpoint and end-user technology troubleshooting experience is also necessary, typically requiring 3-5 years of experience with server administration and networking functions.

Languages:
Fluency in English is mandatory, and candidates should also be fluent in the host country language as appropriate. Strong communication skills are essential for interacting with clients and staff.

Additional Notes:
The position is based in Nigeria and may involve less than 10% travel. The expected hiring salary range for this role is between USD 14,000 - 16,000 annually, which includes basic salary and allowances. FHI 360 is an equal opportunity employer and is committed to safeguarding against abuse and exploitation in its work environments. The organization requires all personnel to adhere to its code of conduct and undergo appropriate screening checks during the hiring process.