Voluntario Social Champion Especialista en campañas de Telemarketing de Donor Care

Job Posting Organization:
UNICEF Perú, part of the United Nations Children's Fund, is dedicated to ensuring the rights and well-being of children and adolescents across Peru. Established to address the needs of the most vulnerable populations, particularly in rural areas and urban peripheries, UNICEF focuses on health, education, child protection, and emergency response. The organization operates in various regions, including Ucayali, Loreto, Huancavelica, and Carabayllo in Lima, with a mission to provide sustainable financial resources for its programs, ensuring operational self-sufficiency in the medium and long term.

Job Overview:
The role of the UNV Social Champion Specialist in Donor Care Telemarketing Campaigns is crucial for UNICEF Peru's fundraising efforts. This position aims to enhance the operational, technical, and creative capabilities of the marketing, fundraising, and advocacy department. The specialist will support the planning, production, and execution of initiatives aimed at positioning, engagement, and resource mobilization. The ideal candidate will be versatile, organized, and proactive, possessing skills in campaign management, event logistics, audiovisual production, and promotional material development. Responsibilities include coordinating marketing activities, managing suppliers, ensuring cost-efficiency, and maintaining quality in service delivery. The role also involves creating and adapting content, writing communication pieces, graphic design, and video editing, ensuring alignment with institutional identity and global brand guidelines. The specialist will play a key role in translating strategic messages into clear, attractive communication products that reflect UNICEF's values and generate impact.

Duties and Responsibilities:
The UNV Specialist will manage telemarketing campaigns aimed at achieving revenue goals through various communication channels, including phone, WhatsApp, email, and social media. Key responsibilities include supervising the flow of loyalty and value maximization campaigns, monitoring KPIs such as contact rates, conversion rates, and ROI, and proposing corrective actions when necessary. The specialist will analyze campaign performance, identify improvement opportunities in segmentation and audience targeting, and ensure timely delivery of campaign journeys via email and WhatsApp. Additionally, the specialist will oversee the call center's adherence to campaign strategies, monitor churn rates, and ensure high-quality phone calls that enhance donor experience. The role also involves proposing incentives for the sales force, ensuring the call center is adequately staffed, and managing timely payment of incentives and bonuses. The specialist will prepare and consolidate reports for monthly and annual campaign tracking, facilitating strategic decision-making.

Required Qualifications:
Candidates must demonstrate adaptability and flexibility in dynamic environments, creativity in problem-solving, and strong planning and organizational skills with a results-oriented approach. Self-management and prioritization abilities are essential, along with attention to detail and a focus on quality. Coordination skills and professionalism in task management and relationships are crucial, as is a commitment to institutional values such as care, respect, integrity, transparency, and sustainability. Candidates should also exhibit responsibility and adherence to deadlines, with the ability to work autonomously.

Educational Background:
A relevant educational background in marketing, communications, social sciences, or a related field is required. Candidates should possess a solid understanding of marketing principles and fundraising strategies, particularly in the context of non-profit organizations.

Experience:
Candidates should have prior experience in telemarketing, fundraising, or campaign management, ideally within a non-profit or humanitarian context. Experience in managing teams and coordinating marketing activities is highly desirable, as is familiarity with donor care practices and telemarketing strategies.

Languages:
Fluency in Spanish is mandatory, given the local context and target audience. Proficiency in English is considered an asset, as it may facilitate communication with international stakeholders and enhance the candidate's ability to engage with diverse audiences.

Additional Notes:
The position is a volunteer role with a monthly stipend of S/5,009, a start-up allowance of USD 50, and a performance-based monthly bonus. Volunteers will receive comprehensive international health insurance, life and disability coverage, and opportunities for professional development through training platforms. The role may require participation in weekend events, with prior notification and additional compensation for travel expenses. Volunteers are entitled to 1.5 days of vacation per month, which can be accumulated, and must provide justification for sick leave. The position requires full vaccination against COVID-19, with specific vaccination requirements applicable to the location. Remote work is not applicable for this role, as it involves direct engagement with UNICEF's operations.