HR Admin Manager

Job Posting Organization:
The Norwegian Refugee Council (NRC) is a global humanitarian organization established to assist people forced to flee their homes due to conflict and crises. NRC operates in various regions, including Central and West Africa, with a significant presence in the Democratic Republic of the Congo (DR Congo). The organization is dedicated to providing high-quality aid and defending the rights of refugees and internally displaced persons. NRC has a workforce of over 300 dedicated humanitarian workers in DR Congo, and in 2025, it assisted over 570,000 individuals through a multi-sectoral response. The organization emphasizes a commitment to diversity, equity, and inclusion, fostering a supportive culture and professional growth for its employees. NRC is recognized for its innovative approaches and collaborative efforts with local, national, and international partners to address the needs of vulnerable populations.

Job Overview:
The HR Admin Manager position at NRC in DR Congo involves overseeing, managing, developing, and strengthening all Human Resources and Administration functions to provide robust support to the NRC Country Program. The role requires a strategic approach to HR, focusing on the implementation of global standards and initiatives, including recruitment, talent management, and safeguarding practices. The HR Admin Manager will work closely with senior management and program teams to ensure that HR aligns with the needs of the organization and complies with NRC standards. This position is crucial for enhancing staff care, developing national staff capabilities, and ensuring effective HR operations across various area offices. The HR Admin Manager will also be responsible for payroll accuracy, personnel case handling, and promoting a culture of performance management within the organization.

Duties and Responsibilities:
The HR Admin Manager will implement global HR standards and initiatives at the NRC Country Office in DR Congo, ensuring compliance with NRC People Management Systems and Talent Management practices. Key responsibilities include:

• Developing and executing HR strategic priorities in alignment with country-wide strategies.
• Collaborating with senior management and program teams to address HR needs effectively.
• Supporting Area Managers and HR teams in maintaining efficient HR functions across area offices.
• Creating and implementing a comprehensive staff care program for all NRC staff in DR Congo.
• Providing guidance on recruitment processes and ensuring adherence to minimum standards.
• Enhancing training, onboarding, and offboarding processes for new hires.
• Improving performance management practices among line managers.
• Ensuring job descriptions align with NRC standards and updating templates as necessary.
• Overseeing payroll accuracy and handling personnel cases according to established guidelines. 1
• Promoting PSEA standards and principles within NRC and among beneficiaries. 1
• Managing office and accommodation logistics, including documentation and immigration services for staff and consultants.

Required Qualifications:
Candidates for the HR Admin Manager position must possess a minimum of 5 years of experience in a senior HR management role within a humanitarian or recovery context. Experience in complex and volatile environments is highly desirable. Applicants should demonstrate a proven ability to interpret and implement HR procedures and standards effectively. Strong interpersonal and communication skills are essential, as the role requires collaboration within a diverse and multi-cultural team. Candidates should also exhibit sensitivity to gender issues and a commitment to promoting gender equality within the workplace. Fluency in both French and English, both written and verbal, is mandatory, and female candidates are strongly encouraged to apply.

Educational Background:
The educational background required for this position includes a relevant degree in Human Resources, Business Administration, or a related field. Advanced qualifications or certifications in HR management or organizational development are advantageous and may enhance a candidate's suitability for the role.

Experience:
The HR Admin Manager should have substantial experience, specifically a minimum of 5 years in senior HR management roles, particularly within humanitarian or recovery contexts. Experience in managing HR functions in complex and volatile environments is considered an asset, as it equips candidates with the necessary skills to navigate the challenges faced in such settings.

Languages:
Fluency in French and English is mandatory for this position, as effective communication in both languages is crucial for interacting with diverse teams and stakeholders. Proficiency in additional languages relevant to the region may be considered a valuable asset but is not explicitly required.

Additional Notes:
This position is based in Goma, DR Congo, and is offered as a fixed-term contract for 12 months, with the possibility of renewal. The salary is classified as Grade 9 on NRC’s salary scale. NRC is committed to being an equal opportunities employer, promoting diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability. The organization encourages innovative thinking and provides employees at all levels with opportunities to contribute ideas and take initiative. Additionally, NRC emphasizes safeguarding and expects all employees to treat everyone with respect and dignity, contributing to a safe environment and reporting any incidents of exploitation or abuse.