Information Management Assistant (e-learning)

Job Posting Organization:
The Food and Agriculture Organization (FAO) of the United Nations is dedicated to achieving security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security for all and ensuring that people have regular access to enough high-quality food to lead active, healthy lives. Established in 1945, FAO has grown to include 194 member countries and operates in over 130 countries worldwide. The organization focuses on eradicating hunger, improving nutrition, and promoting sustainable agriculture. FAO's mission is to help eliminate food insecurity and malnutrition, promote sustainable agriculture, and ensure that food systems are resilient to climate change and other challenges. The organization works with governments, civil society, and the private sector to develop policies and programs that support these goals, and it plays a key role in international efforts to address food security and nutrition issues.

Job Overview:
The Information Management Assistant (e-learning) plays a crucial role in supporting the administration, optimization, and quality assurance of the learning management systems and e-learning platforms managed by the Responsible Agricultural Investments, Learning and Agriculture Information Management Unit (PSUR) at FAO. This position is integral to ensuring effective workflows, maintaining data integrity, and providing a seamless user experience for learners. The incumbent will contribute to the implementation of activities linked to the Youth Hub and competency-based learning paths, enhancing the overall effectiveness of the FAO e-learning Academy. The role requires a proactive approach to problem-solving and the ability to work independently on routine matters while also collaborating with various stakeholders to ensure the successful delivery of e-learning courses and online learning events.

Duties and Responsibilities:
The Information Management Assistant (e-learning) will be responsible for a variety of key functions, including:

• Supporting the administration, maintenance, and optimization of e-learning systems and platforms to ensure operational continuity and adherence to established standards.
• Recording, organizing, and maintaining data within learning management systems and digital learning platforms, ensuring accuracy and readiness for reporting and analytics.
• Guiding colleagues in effectively navigating and utilizing the learning management systems, providing specialized instruction and troubleshooting support as needed.
• Reviewing and validating the quality, completeness, and technical compliance of e-learning materials delivered by internal and external experts.
• Organizing and supporting the end-to-end delivery of e-learning courses and online learning events, coordinating with relevant technical teams as necessary.
• Providing administrative and specialized technical support for international webinars and live technical sessions.
• Supporting the design and implementation of outreach and promotional activities for e-learning systems and platforms, including those linked to Youth Hub resources.
• Monitoring user registration and completion rates, contributing to the analysis and dissemination of engagement data.
• Processing user inquiries and addressing complex or non-standard needs when required. 1
• Contributing to coordinated activities and technical exchanges related to learning management systems and platforms, providing technical inputs and supporting collaborative actions. 1
• Delivering user assistance and engagement activities, developing and maintaining system procedures and user guidance materials. 1
• Performing other duties as required to support the overall objectives of the unit and the organization.

Required Qualifications:
Candidates must possess a secondary school education and have a minimum of three years of experience in information management processing support work. A working knowledge (proficiency - level C) of English is mandatory, along with good knowledge of MS Office applications, e-learning authoring tools, and learning management systems. Additionally, candidates should demonstrate competencies in results focus, teamwork, communication, building effective relationships, and knowledge sharing and continuous improvement. Technical skills in contemporary software and systems used for e-learning creation and delivery are essential, as well as knowledge of e-learning and pedagogical standards, including SCORM, and competency-based learning.

Educational Background:
The minimum educational requirement for this position is a secondary school education. Candidates with further qualifications in relevant fields such as education, information technology, or instructional design may be preferred, but this is not explicitly stated as a requirement.

Experience:
Candidates should have at least three years of relevant experience in information management processing support work. This experience should ideally include working with e-learning systems and platforms, as well as familiarity with data management and user support in an educational or training context.

Languages:
A working knowledge (proficiency - level C) of English is mandatory for this position. Additionally, it is desirable for candidates to have intermediate knowledge (level B) of one of the other working languages of the Organization, which include Arabic, Chinese, French, Russian, or Spanish. This multilingual capability can enhance communication and collaboration within the diverse environment of the FAO.

Additional Notes:
This position is classified under the General Service Staff category, which means that candidates must be nationals of Italy or possess an existing visa/work permit and reside within commuting distance of the duty station at the time of application. The role is likely to be full-time, and the specific contract duration is not mentioned in the job description. Candidates should be prepared for a dynamic work environment that may involve collaboration with various stakeholders, including universities and specialized institutions.