ICLA Technical Officer (KOBLI)

Job Posting Organization:
The Norwegian Refugee Council (NRC) is a global humanitarian organization established to assist people who are forced to flee their homes due to conflict, persecution, or natural disasters. NRC operates in multiple countries around the world, providing essential support and services to millions of displaced individuals. The organization is recognized for its commitment to high-quality aid and advocacy for the rights of refugees and internally displaced persons. NRC fosters a culture of responsibility, professional growth, and innovation among its employees, ensuring a supportive environment that values diversity, equity, and inclusion. The organization emphasizes safeguarding and expects all employees to uphold the highest standards of respect and dignity in their interactions with others.

Job Overview:
The ICLA Technical Officer (KOBLI) plays a crucial role in the operational implementation and management of NRC Bangladesh's digital initiatives, particularly focusing on the KOBLI digital platform. This position is integral to enhancing digital legal service delivery, which involves maintaining the KOBLI website, monitoring analytics, coordinating legal and informational content, and supporting digital outreach efforts. The officer will ensure that user feedback is effectively recorded and addressed in accordance with NRC standards. Collaboration with ICLA field teams, specialists, and support functions is essential to ensure that digital services are accessible, protection-sensitive, and user-friendly for both refugees and host communities. The role requires a proactive approach to managing digital platforms and engaging with various stakeholders to optimize service delivery.

Duties and Responsibilities:
The ICLA Technical Officer (KOBLI) will be responsible for a wide range of duties, including but not limited to: maintaining and regularly updating the KOBLI website and digital platforms with approved content; conducting routine checks to ensure platform functionality and user-friendliness; maintaining structured digital archives and version control of published materials; reporting technical issues to the line manager; monitoring and extracting data from Google Analytics and other digital analytics tools; compiling monthly digital performance summaries; tracking digital indicators such as user engagement and referral submissions; managing the KOBLI Facebook page in alignment with NRC communication standards; drafting digital posts for review; supporting paid digital advertising campaigns; coordinating the production of legal information content; maintaining digital referral tracking systems; liaising with ICLA field teams for content updates; participating in internal meetings; documenting lessons learned; promoting safe and inclusive digital communication practices; and ensuring compliance with NRC's Code of Conduct and PSEA standards.

Required Qualifications:
Candidates must possess a Bachelor's degree in information technology, communications, digital media, computer science, or a related field. A good working knowledge of digital analytics tools such as Google Analytics, Microsoft Excel, and Meta Business Suite is essential. Experience in managing websites and social media platforms, including content updates through a Content Management System (CMS), is required. Familiarity with online data collection tools and maintaining structured tracking systems is also necessary. Candidates should have a minimum of 2 years of relevant working experience in digital communications, data monitoring, or website management. Knowledge of humanitarian principles and protection-sensitive communication approaches is crucial, along with proficiency in preparing structured reports and maintaining organized digital documentation using Microsoft Office 36

• A strong understanding of data protection and confidentiality standards is required, and experience with digital advertising platforms is an advantage. Female candidates with relevant experience are strongly encouraged to apply.

Educational Background:
The educational background required for this position includes a Bachelor's degree in fields such as information technology, communications, digital media, computer science, or related disciplines. This educational foundation is essential for understanding the technical aspects of digital platforms and communications, as well as for effectively managing the responsibilities associated with the role.

Experience:
The position requires a minimum of 2 years of relevant working experience in areas such as digital communications, data monitoring, website management, or related fields. This experience is crucial for ensuring that the candidate is well-equipped to handle the responsibilities of the role, including managing digital platforms, analyzing data, and coordinating content effectively.

Languages:
Proficiency in English is mandatory, as it is the primary language for communication within the organization and for the content produced. Additionally, knowledge of Bangla and Burmese is beneficial, as the role involves coordinating the translation of content into these languages to ensure accessibility for diverse user groups.

Additional Notes:
This position is full-time and may involve working in a dynamic and challenging environment. The role is based in Bangladesh, and the organization is committed to recruiting both nationally and internationally. Compensation and benefits will be provided in accordance with NRC's policies, and the organization emphasizes a supportive culture that promotes professional growth and development.