Human Resources Manager

Job Posting Organization:
Mercy Corps is a leading global organization founded on the belief that a better world is possible. Established to respond to disasters and hardships, Mercy Corps operates in over 40 countries worldwide, partnering with communities to implement bold solutions that help people overcome adversity and build stronger, more resilient communities. The organization is dedicated to creating transformational change through humanitarian efforts, focusing on sustainable development and community empowerment.

Job Overview:
The Human Resources Manager for the Caribbean Resilience Initiative Program (CRI) at Mercy Corps is a strategic HR leader responsible for overseeing all human resources functions across the organization's Caribbean program locations, excluding U.S. territories. This role is pivotal in providing leadership, guidance, and operational support to program management and staff, ensuring compliance with local labor laws and organizational policies. The HR Manager will coordinate with the U.S. HR team for employees based in the United States and Puerto Rico while maintaining full accountability for HR operations in other Caribbean jurisdictions. This includes recruitment, onboarding, performance management, payroll, employee relations, and talent development. The HR Manager is a key member of the Program Leadership Team, contributing to strategic decision-making and fostering a culture of accountability, engagement, and continuous improvement across the Program.

Duties and Responsibilities:
The HR Manager's essential responsibilities include developing and implementing HR policies and procedures for non-U.S. locations in compliance with local labor laws, acting as a trusted advisor to program leadership on HR-related matters, and influencing managers on HR best practices. The HR Manager will ensure consistency in HR strategy and execution across Caribbean program locations, oversee recruitment and onboarding processes, maintain personnel files, ensure compliance with local labor laws, manage employee relations, and monitor HR metrics. Additional duties include processing monthly payroll, conducting employee orientation, managing conflict resolution, and ensuring that all national staff have up-to-date job descriptions. The HR Manager will also be responsible for safeguarding responsibilities, ensuring that safeguarding principles are integrated into their work, and promoting a culture of respect and dignity within the organization.

Required Qualifications:
Candidates must possess a Bachelor’s degree in Human Resources, Business Administration, or a related field, along with 5+ years of progressive HR experience, including at least 3 years in a leadership role managing HR across multiple locations. Strong knowledge of HR processes, including recruitment, employee relations, performance management, and compliance, is essential. The ideal candidate should demonstrate the ability to lead, influence, and build relationships with senior leadership and cross-functional teams, possess excellent interpersonal and communication skills, and have strong analytical and problem-solving abilities. Familiarity with U.S. labor laws is desirable but not required.

Educational Background:
A Bachelor’s degree in Human Resources, Business Administration, or a related field is required for this position. This educational background provides the foundational knowledge necessary for understanding HR principles, practices, and compliance with labor laws, which are critical for the effective management of human resources in a diverse and multi-jurisdictional environment.

Experience:
The position requires a minimum of 5 years of progressive HR experience, with at least 3 years in a leadership role managing HR functions across multiple locations. Experience operating in multi-jurisdictional environments is essential, as the HR Manager will be responsible for overseeing HR operations in various Caribbean jurisdictions. The candidate should have a proven track record of managing complex HR issues and leading HR initiatives that align with organizational goals.

Languages:
Fluent English language proficiency is required for this position. While additional language skills are not explicitly mentioned, proficiency in other languages relevant to the Caribbean region may be considered an asset, enhancing communication and engagement with diverse communities and stakeholders.

Additional Notes:
The position is based in Puerto Rico and requires up to 40% travel to support program implementation, which may include travel to insecure locations with limited amenities. The role offers individual housing with access to good medical services and a high standard of living. Mercy Corps is committed to ongoing learning, allowing team members to dedicate 5% of their time to personal and professional growth activities. The organization fosters a culture of trust and respect, valuing diverse experiences and perspectives to strengthen problem-solving and innovation. Mercy Corps is an equal opportunity employer, committed to providing equal employment opportunities without regard to race, color, sex, sexual orientation, religion, national origin, age, disability, marital status, veteran status, or any other protected characteristics.