Intensive Case Management (ICM) Caseworker

Job Posting Organization:
The International Rescue Committee (IRC) is a global humanitarian organization that responds to the world’s worst crises and helps people to survive and rebuild their lives. Founded in 1933, the IRC has been providing assistance to refugees and displaced persons for nearly a century. The organization operates in over 40 countries and 26 U.S. cities, employing thousands of staff members who are dedicated to helping those in need. The IRC’s mission is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. They work with local partners to provide essential services, advocate for the rights of displaced people, and promote sustainable solutions to the challenges they face.

Job Overview:
The Intensive Case Management (ICM) Caseworker plays a crucial role in addressing the barriers to safety and wellness faced by vulnerable populations, particularly refugees and asylees. This position requires a strengths-based, client-centered approach to case management, focusing on single-headed refugee households, survivors of domestic violence, older refugees, youth without guardians, and those with mental health or physical challenges. The ICM Caseworker will collaborate closely with clients to develop tailored service plans that meet their unique needs, utilizing a wide array of resources including financial, medical, and social services. The role demands a proactive approach to client engagement, ensuring that each individual receives the support necessary to navigate complex systems and achieve self-sufficiency.

Duties and Responsibilities:
The ICM Caseworker's responsibilities include determining client eligibility for ICM programming through intake assessments, developing individualized SMART self-sufficiency plans, and evaluating client progress biannually. The caseworker will assist clients in navigating healthcare and social service systems, which may involve applying for benefits and scheduling appointments. Community outreach is essential, as the caseworker must maintain a robust network of service providers to meet client needs. Additionally, the caseworker will provide clients with orientation on various topics, respond to crises, assist with financial assistance requests, and ensure meticulous documentation of services in the IRC’s database. The role may also involve training and supervising volunteers and interns, as well as attending relevant trainings and meetings.

Required Qualifications:
Candidates for the ICM Caseworker position should possess strong relationship-building and networking skills, with a proven ability to communicate effectively in a multicultural environment. A self-starter mentality with excellent problem-solving capabilities is essential, along with a keen attention to detail. Proficiency in Microsoft Office applications and the ability to utilize digital tools for data entry and research are required. A valid driver’s license and access to a personal, insured vehicle are also necessary for this role.

Educational Background:
A Bachelor’s degree in social work, public health, or a related field is preferred for this position. This educational background provides the foundational knowledge necessary for understanding the complexities of case management and the specific needs of the populations served.

Experience:
The ideal candidate will have a minimum of 1-2 years of case management experience, particularly with populations similar to those served by the IRC. This experience is crucial for understanding the unique challenges faced by refugees and asylees, as well as the resources available to assist them.

Languages:
Fluency in English, both spoken and written, is mandatory for this position. Additionally, proficiency in languages spoken by the client group, such as Dari or Pashto, is preferred and would enhance the caseworker's ability to communicate effectively with clients.

Additional Notes:
This position may involve a combination of standard office work, remote tasks, and fieldwork within the service delivery area. Candidates should be prepared for occasional weekend and evening work as needed. The compensation for this role is competitive and varies based on factors such as labor market conditions, job type, and individual candidate experience. The position is represented by the OPEIU union, and IRC is committed to equal opportunity employment, ensuring that all applicants are considered based on merit without discrimination. The organization also emphasizes professional standards and safeguarding policies to create a safe working environment.