Administration General Support - Maintenance

Job Posting Organization:
The Danish Refugee Council (DRC) is an international humanitarian organization founded in Denmark in 195

• With a mission to assist refugees and internally displaced persons globally, DRC provides emergency aid, advocates for their rights, and works towards sustainable solutions for a brighter future. The organization has grown significantly over the years, employing over 7,000 staff and engaging around 8,000 volunteers. DRC operates in numerous countries, focusing on conflict-affected areas and the routes of displacement, striving for responsible integration and the possibility of return for displaced individuals. DRC Syria has been active since 2008, initially addressing the Iraqi refugee crisis and later expanding its efforts to respond to the ongoing Syria crisis since 201
• The organization employs an area-based approach to support internally displaced persons (IDPs), returnees, and host communities across various sectors, including Economic Recovery and Resilience, Protection, WASH, Shelter and Infrastructure, and Humanitarian Disarmament and Peacebuilding. DRC is committed to rapid response mechanisms to address emerging crises and ensure that humanitarian needs are met effectively. The organization emphasizes resilience programming to foster sustainable solutions for fragile communities, particularly in protracted displacement situations and during post-conflict recovery stages. DRC also maintains active portfolios in neighboring countries such as Jordan, Lebanon, Türkiye, and Iraq, facilitating a cross-border response to the Syria crisis through protection monitoring, advocacy, and trend analysis.

Job Overview:
The role of Administration General Support - Maintenance is crucial for ensuring that all office and guesthouse facilities are safe, functional, and well-maintained according to DRC standards. This position involves providing essential handyman support and basic administrative assistance to facilitate smooth daily operations. The individual in this role will be responsible for a variety of tasks that ensure the upkeep of facilities, including repairs, maintenance, and administrative support. The overarching goal is to create a safe and efficient working environment for staff and guests, thereby contributing to the overall mission of DRC in supporting displaced persons and communities in need. The position requires a proactive approach to identifying and addressing maintenance needs, as well as effective communication with various stakeholders to ensure that all operational aspects are managed efficiently. The successful candidate will play a key role in maintaining the integrity of DRC's facilities, which is vital for the organization's ability to deliver humanitarian assistance effectively.

Duties and Responsibilities:
The duties and responsibilities of the Administration General Support - Maintenance position include:

• Repairs and Maintenance: Carry out all repairs safely and thoroughly, ensuring compliance with safety standards. Conduct general maintenance tasks including basic electrical, plumbing, carpentry, flooring, heating, and related works. Operate and maintain generators of the guesthouses, including monitoring fuel, oil, and filters. Replace light bulbs and perform minor repair tasks as needed. Maintain garden and outdoor areas surrounding the office and guesthouses. Provide maintenance services and support for DRC guesthouses. Assess and report any repair needs, replacements, or technical issues to the line manager.
• Administrative & Operational Support: Ensure all office premises are safe, clean, and functioning properly. Raise Purchase Requisitions (PRs) related to maintenance, utilities, repairs, and facility-related items. Support with preparing payment requests for maintenance services, utilities, and facility-related expenses. Monitor and maintain kitchen supplies, ensuring regular restocking and proper organization. Maintain and update office stationery supplies, ensuring availability for staff. Liaise with Supply Chain on administrative processes (e.g., drinking water, minor office purchases). Follow up on timely payment of utility bills and administration-related invoices.
• Guesthouse Maintenance Support: Ensure guesthouse premises remain functional, safe, and well maintained. Support upkeep and cleanliness through coordination with housekeepers. Conduct spot checks in guesthouses and report issues requiring action. Follow up on repairs, replacements, and maintenance needs. Ensure guesthouse stocks (cleaning materials, basic supplies, etc.) are maintained and monitored.
• Coordination and Reporting: Maintain clear communication with HR & Admin team regarding facility needs. Support administrative colleagues with information needed for PRs, payments, or service provider follow-up. Report any health and safety concerns immediately to the line manager. Perform any other related duties assigned by the line manager.

Required Qualifications:
The required qualifications for the Administration General Support - Maintenance position include:

• A minimum of 1 year of previous experience in a similar position, demonstrating relevant skills and competencies.
• Good communication skills, including reading, writing, and speaking.
• Spoken and written Arabic is essential for effective communication within the organization and with stakeholders.
• Desirable qualifications include proficiency in English, which would enhance communication capabilities in a diverse work environment.
• Punctuality and reliability are critical traits for this role, ensuring that maintenance tasks are completed on time and to a high standard.
• Knowledge of the local area is beneficial for understanding the context in which DRC operates and for effective coordination with local service providers.

Educational Background:
The educational background required for the Administration General Support - Maintenance position includes:

• A high school diploma or equivalent is mandatory.
• Additional qualifications in maintenance or related fields are considered a plus, as they provide a deeper understanding of the technical aspects of the role and enhance the candidate's ability to perform maintenance tasks effectively.

Experience:
The level of experience needed for this position is at least 1 year in a similar role. This experience should encompass a range of maintenance tasks and responsibilities, demonstrating the candidate's ability to manage repairs and upkeep of facilities effectively. The candidate should also possess good communication skills, which are essential for coordinating with team members and reporting maintenance issues. The experience should ideally include hands-on work in maintenance, as well as some administrative support functions, to ensure a well-rounded capability in fulfilling the job requirements.

Languages:
The mandatory language for this position is Arabic, with fluency in both spoken and written forms being essential for effective communication. Additionally, proficiency in English is desirable, as it can facilitate better communication within the organization and with international stakeholders. The ability to communicate in both languages will enhance the candidate's effectiveness in the role and contribute to a more inclusive work environment.

Additional Notes:
Additional notes regarding the position include:

• The contract length is up to 31 December 2026, with the possibility of extension based on performance and available funding.
• The position is classified at the management level, indicating a degree of responsibility and oversight in the role.
• The expected start date for the position is 15th April 2026, allowing for a transition period for the selected candidate.
• Interested applicants must submit a cover letter and an updated CV, with the requirement that both documents be in the same language as the vacancy note. Applications that consist solely of a CV will not be considered.
• The application deadline is set for 26th March 2026, emphasizing the importance of timely submissions.
• For further information about the Danish Refugee Council and its operations, applicants are encouraged to visit the organization's website at www.drc.org.