Operations Professional

Job Posting Organization:
The World Health Organization (WHO) is a specialized agency of the United Nations responsible for international public health. Established on April 7, 1948, WHO's mission is to promote health, keep the world safe, and serve vulnerable populations. The organization operates in over 150 countries and has a workforce of more than 7,000 employees. WHO aims to achieve universal health coverage, protect people from health emergencies, and promote healthier populations.

Job Overview:
The Operations Professional position involves leading and managing teams of support staff in various specialized operational areas, including procurement, logistics, and human resources. The incumbent will be responsible for ensuring the efficient delivery of services and transactions in these areas. This role requires a strong focus on team management, quality assurance, and compliance with organizational procedures and guidelines. The Operations Professional will also provide technical advice to clients and staff, oversee administrative processes, and identify opportunities for service line improvements. The position demands a proactive approach to problem-solving and the ability to adapt to a fast-paced work environment, ensuring that the team meets its objectives effectively.

Duties and Responsibilities:
The incumbent will supervise the delivery of services and transactions in specialized operational areas, manage teams of support staff, and ensure compliance with procedures and guidelines. Key responsibilities include:

• Guiding and managing specialized support staff to deliver efficient services.
• Quality assuring work products and processes.
• Justifying and escalating procedural exceptions as necessary.
• Facilitating the sharing of best practices and continuous learning within the team.
• Providing technical advice to clients and staff on core service lines.
• Overseeing the delivery of standard transactions and services aligned with business plans.
• Identifying and implementing process improvements for optimal client service.
• Conducting training for clients and staff in business operations support.

Required Qualifications:
Essential qualifications include completion of secondary education, with desirable qualifications being training and certification in UN operational service areas or systems, and a university degree in business administration or a related field. WHO considers only higher educational qualifications from accredited institutions recognized in the World Higher Education Database (WHED).

Educational Background:
The educational background required for this position includes completion of secondary education as essential, with a university degree in business administration or a related field being desirable. Training and certification in UN operational service areas or systems are also preferred. WHO emphasizes that educational qualifications must be obtained from accredited institutions recognized in the WHED.

Experience:
Candidates must have a minimum of ten years of progressively responsible work experience relevant to the position, particularly in administering support services. Desirable experience includes administrative support positions within WHO or another UN agency, as well as familiarity with Oracle-based systems or other enterprise resource planning systems.

Languages:
Expert knowledge of English and the local language is essential for this position. Proficiency in additional languages may be considered an asset but is not mandatory.

Additional Notes:
This vacancy notice may be used to fill other similar positions at the same grade level. Only candidates under serious consideration will be contacted. A written test and/or an asynchronous video assessment may be used as a form of screening. Candidates selected for an interview will need to provide scanned copies of their required educational qualifications in advance. WHO is committed to diversity and inclusion, encouraging applications from women, persons with disabilities, and nationals of underrepresented Member States. The organization offers an attractive remuneration package, including an annual net base salary starting at PHP 1,199,299, 30 days of annual leave, and various benefits to promote a healthy work-life balance. The position is subject to local recruitment, and candidates must confirm vaccination status as required by WHO before undertaking assignments.