Family Support Worker – Wellbeing Program

Job Posting Organization:
54 reasons is Australia’s leading child rights organisation, proudly part of the Save the Children Australia Group and a global movement dedicated to ensuring that children and young people have their rights met and thrive in all their diversity. The organization operates across every state and territory in Australia, providing quality services to children and their caregivers, including in remote areas and capital cities. With a workforce of approximately 600 employees, 54 reasons is committed to making a significant impact in the lives of children and families, focusing on inclusivity and diversity within its operations.

Job Overview:
The Family Support Worker position is part of a newly designed program aimed at supporting Victim-Survivors of Domestic and Family Violence and Sexual Assault. The role is situated within a supportive team environment, where the primary focus is to ensure that victim-survivors receive appropriate and continuous care. The position is a max term role that extends through to the end of December 2026, and it is based in Doomadgee, Queensland. The Family Support Worker will be instrumental in providing compassionate emotional support, assisting clients in processing complex information during crises, and facilitating connections to relevant services and community activities. The role emphasizes the importance of creating a safe and welcoming space for individuals, translating complex processes into manageable steps, and providing practical assistance that complements specialist services.

Duties and Responsibilities:
The Family Support Worker will be responsible for offering compassionate emotional support through active listening and presence, creating a safe environment for individuals during or following specialist intervention. They will assist clients in processing complex or distressing information, helping them feel less overwhelmed. The role involves translating complex processes into clear, manageable steps to make the recovery journey more accessible. Additionally, the Family Support Worker will provide practical assistance that complements specialist Domestic and Family Violence (DFV) services, allowing frontline workers to focus on safety. They will also facilitate warm, personalized referrals to relevant services and community-based activities in the Mount Isa region, ensuring clients feel guided and connected.

Required Qualifications:
Candidates must demonstrate experience working with Aboriginal and Torres Strait Islander communities and families, as well as experience in case management. Strong computer literacy is essential, along with a current valid driver’s license. A Working with Children Check or the ability to obtain one is also required. The organization values the contributions of its employees and seeks individuals who can bring their best to the role.

Educational Background:
While specific educational qualifications are not detailed in the job description, it is implied that relevant training or education in social work, community services, or a related field would be beneficial for this position. Candidates should possess the skills and knowledge necessary to effectively support victim-survivors and navigate the complexities of the services provided.

Experience:
The position requires demonstrated experience in working with vulnerable populations, particularly in the context of domestic and family violence. Candidates should have a solid understanding of the challenges faced by Aboriginal and Torres Strait Islander communities and families, as well as experience in case management to effectively support clients through their recovery journeys.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for communication with clients and colleagues. Additional language skills that reflect the diversity of the community served may be considered advantageous but are not explicitly required.

Additional Notes:
This is a full-time position, with the organization expressing flexibility for candidates seeking different work arrangements. The role offers an award rate salary of $38.65 per hour, along with full salary packaging benefits and a generous annual remote location allowance. Employees are entitled to five weeks of annual leave, plus additional leave options to support work-life balance. The organization emphasizes the importance of workplace wellness and provides access to a confidential Employee Wellbeing Program. Professional supervision training and monthly sessions are offered to non-casual employees to ensure they feel supported in their roles. The organization is committed to diversity and inclusion, encouraging Aboriginal and Torres Strait Islander candidates to apply.