Service Support Staff

Job Posting Organization:
The Norwegian Refugee Council (NRC) is a humanitarian organization that provides assistance, protection, and durable solutions to refugees and internally displaced persons worldwide. Established in 1946, NRC operates in over 30 countries, employing thousands of staff dedicated to helping those affected by displacement. The organization focuses on various sectors including education, shelter, security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security, and legal assistance, aiming to empower individuals and communities to rebuild their lives and regain their rights.

Job Overview:
The Service Support Staff position is crucial for maintaining a clean and hygienic environment within the NRC office. This role encompasses a variety of responsibilities, including daily cleaning tasks, kitchen management, and food preparation. The individual in this position is expected to adhere to NRC policies and guidelines while promoting a culture of improvement and efficiency. The role requires a proactive approach to ensure that all office areas, including washrooms and common spaces, are kept clean and well-stocked. Additionally, the Service Support Staff will be responsible for preparing meals and managing kitchen hygiene, ensuring that food safety standards are met. This position is essential for creating a welcoming atmosphere for NRC staff and visitors alike.

Duties and Responsibilities:
The duties and responsibilities of the Service Support Staff include but are not limited to:

• Daily floor care, including vacuuming, mopping, sweeping, and spot-cleaning carpets in all office areas.
• Ensuring cleanliness of washrooms and common areas, including washing and changing hand towels.
• Stocking washrooms with necessary supplies such as tissue papers, air fresheners, and hand washing soap.
• Cleaning windows in all rooms and management offices.
• Daily cleaning and sanitizing of the office interior.
• Maintaining the kitchen area, including washing utensils and ensuring cleanliness.
• Performing dusting, disinfecting, and polishing of surfaces and furniture as needed.
• Removing trash from office areas, emptying wastepaper baskets, dustbins, and shredding machines.
• Preparing and serving tea and refreshments to NRC staff and visitors. 1
• Cooking responsibilities, including preparing breakfast, lunch, and snacks based on the office meal plan. 1
• Maintaining kitchen hygiene by cleaning cooking surfaces, utensils, and equipment before and after use. 1
• Managing kitchen inventory by monitoring stock and notifying administration for restocking. 1
• Ensuring food safety by following proper hygiene practices. 1
• Serving food at scheduled times, ensuring meals are presented attractively and safely.

Required Qualifications:
The required qualifications for the Service Support Staff position include:

• Experience working as service support staff in a humanitarian or recovery context.
• Previous experience in complex and volatile environments.
• Documented results related to the responsibilities of the position.
• Some knowledge of English is preferred.
• Creative and flexible approach to food production and presentation.
• Presentable demeanor, friendly attitude, and patience in interactions with staff and visitors.
• Attention to detail in all tasks performed.

Educational Background:
Candidates must possess a Certificate of Secondary Education as a minimum educational requirement. This foundational education is essential for understanding and executing the responsibilities associated with the Service Support Staff role effectively.

Experience:
A minimum of 2 years of relevant working experience with International Non-Governmental Organizations (INGOs) in similar roles is required. This experience should include at least 2 years of relevant experience in institutional food preparation and service, demonstrating the ability to manage kitchen operations and maintain high standards of cleanliness and food safety.

Languages:
The ability to speak and understand English is mandatory for this position. Proficiency in additional languages may be considered an asset but is not required.

Additional Notes:
This position is likely to be full-time, with specific working hours to be determined by the NRC office schedule. The role may involve working in an insecure environment, requiring the employee to be adaptable and resilient. The position is aimed at supporting the organization's mission to assist displaced individuals and communities, and as such, candidates should be committed to the values and goals of NRC.