Senior Information Systems Assistant

Job Posting Organization:
The Office of Information and Communications Technology (OICT) is a key component of the United Nations, dedicated to leading the digital transformation of the organization. Established to enhance the efficiency and effectiveness of the UN's operations, OICT focuses on providing secure, reliable, and innovative technology solutions that contribute to a better, safer, and more sustainable future. The organization is committed to achieving gender balance and geographical diversity within its workforce, actively encouraging female candidates to apply. OICT operates globally, with a significant presence in various countries, and emphasizes work-life balance and flexible work arrangements for its employees.

Job Overview:
The Senior Information Systems Assistant will play a crucial role in supporting the UN's digital initiatives, particularly in the development and maintenance of SharePoint Online and O365 platform-based systems. The incumbent will be responsible for complex troubleshooting of applications related to content management, knowledge management, and case management. This position requires participation in the development, programming, testing, debugging, and implementation of new SharePoint Online systems releases, modules, and functionalities. The role also involves designing and developing solutions on SharePoint Online, O365, Power platforms, and Azure Services, ensuring adherence to UN standards for software and tools. The incumbent will manage technical documentation, assist in refining support and operations procedures, and lead projects related to SharePoint Online and O365 applications. Additionally, the role includes conducting feasibility studies, systems analysis, and providing guidance and training to junior staff, making it essential for the candidate to stay updated on technological advancements and best practices in the field.

Duties and Responsibilities:
The Senior Information Systems Assistant will have a comprehensive set of responsibilities, including:

• Providing support for SharePoint Online and O365 platform-based systems and applications, including complex troubleshooting.
• Participating in the development, programming, testing, debugging, and implementation of new SharePoint Online systems releases and functionalities.
• Designing and developing solutions on SharePoint Online, O365, Power platforms, and Azure Services.
• Managing and maintaining technical documentation for web application systems and products.
• Assisting in the development of support and operations procedures for web applications systems.
• Leading projects related to SharePoint Online and O365 applications, including liaising with users to define requirements.
• Conducting feasibility studies and systems analysis for web application systems improvements.
• Assisting in identifying user needs and designing workflow systems.
• Providing support on web application systems development matters, including security" style="border-bottom: 1px dotted #007bff !important;">security and data backup. 1
• Drafting correspondence and communications related to work plans and periodic reports. 1
• Keeping abreast of developments in the field and proposing new technologies. 1
• Providing guidance and training to new/junior staff and supervising other staff as required. 1
• Assisting with data collection, analysis, and preparation of presentations and reports. 1
• Updating information materials such as web pages or brochures. 1
• Performing other related duties as required.

Required Qualifications:
Candidates must possess a high school diploma or equivalent, with a first-level university degree being acceptable in lieu of two years of required experience. A university degree in computer science, information technology, or a relevant field is desirable. The position requires a minimum of 10 years of progressively responsible professional experience in information systems analysis, software development, and maintenance. Additionally, candidates must have at least 10 years of hands-on development experience with SharePoint and SharePoint Online, along with specific experience in Azure DevOps, Case Management, Knowledge Management solutions, Microsoft Graph API, ShareGate, Plumsails forms, and Machine Learning.

Educational Background:
The educational background required for this position includes a high school diploma or equivalent. A first-level university degree may be accepted in lieu of two years of required experience. A university degree in computer science, information technology, or a relevant field is highly desirable, as it aligns with the technical demands of the role and enhances the candidate's ability to perform effectively in the position.

Experience:
The position requires a minimum of 10 years of progressively responsible professional experience in information systems analysis, software development, and maintenance. Candidates must have extensive hands-on development experience with SharePoint and SharePoint Online, as well as specific experience in writing pipelines for Azure DevOps, building Case Management and Knowledge Management solutions, and using Microsoft Graph API. Additional experience with ShareGate, Plumsails forms, and Machine Learning is also desirable, indicating a well-rounded background in relevant technologies and methodologies.

Languages:
For this position, English is the required working language, as it is one of the official languages of the United Nations Secretariat. A working knowledge of Spanish is desirable, which would enhance communication within the organization and with stakeholders. The UN Language Framework outlines the minimum required level for each skill in these languages, ensuring that candidates possess the necessary language proficiency to perform their duties effectively.

Additional Notes:
The position is full-time and may involve international recruitment, reflecting the global nature of the United Nations. The organization emphasizes the importance of gender equality and encourages applications from women. The role may also involve flexible work arrangements to support work-life balance. Compensation and benefits details are typically aligned with UN standards, providing a competitive package for qualified candidates.