Coordinateur·rice Acquisition et Engagement des Donateurs

Job Posting Organization:
Handicap International (HI) is an independent and impartial international solidarity organization that operates in situations of poverty and exclusion, conflict, and disaster. Established to work alongside disabled individuals and vulnerable populations, HI aims to respond to their essential needs, improve their living conditions, and promote respect for their dignity and fundamental rights. The organization is present in 58 countries, implementing activities that serve vulnerable populations, refugees, displaced individuals, and those affected by injuries or exposed to the dangers of weapons, munitions, and explosive devices.

Job Overview:
As the Donor Acquisition and Engagement Coordinator, reporting to the Marketing Manager, you will play a crucial role in acquiring and retaining donors for Handicap International Luxembourg. Your responsibilities will include ensuring a high-quality, human, and engaged relationship with donors. You will deploy, coordinate, and optimize various acquisition and engagement channels. This position is situated within a small organization of about 20 people, where you will work collaboratively across departments, including Philanthropy and Partnerships, Communication, Global Citizenship Education (ECM), and Development and Emergency Aid Projects. Your role will be pivotal in identifying opportunities and maximizing the effectiveness of your actions.

Duties and Responsibilities:
Your main missions will include implementing and coordinating actions to recruit new donors on the ground through door-to-door campaigns, private venues, events, and targeted actions in companies or schools. You will deploy telemarketing campaigns for reactivation, lead qualification, welcome calls, and post-first donation engagement. Additionally, you will develop the lifetime value of donors through retention campaigns, handling payment incidents, converting one-time donors into regular ones, and upgrading donations. You will design, test, and improve operational tools such as scripts, arguments, and support materials. Monitoring, analyzing, and optimizing the performance of your actions will be essential, as will producing activity reports and operational analyses. You will ensure a quality donor relationship by addressing inquiries through various channels (phone, email, mail) and ensuring a positive experience at every interaction. Furthermore, you will support cross-departmental actions and events to engage with our audiences.

Required Qualifications:
You should have confirmed experience in a commercial, development, or fundraising role, including field contact and telemarketing. Mastery of sales techniques, argumentation, and mobilization is essential, along with proficiency in office tools, CRM systems, and performance tracking. You must be autonomous, rigorous, and organized, with a strong sense of priorities. Excellent interpersonal skills, a developed sense of service, and the ability to listen, persuade, and build long-term relationships are crucial. You should possess analytical, structuring, and reporting skills, as well as the ability to organize and disseminate operational practices. Experience in the associative, humanitarian, or social economy sectors is preferred. Your motivation and alignment with HI's values will be key differentiators.

Educational Background:
While the job description does not specify exact educational requirements, a background in fields related to marketing, communications, social sciences, or a similar area would be beneficial for this role, given the nature of the work and the organization’s mission.

Experience:
A significant level of experience is required, particularly in commercial, development, or fundraising roles. This should include direct contact with donors and experience in telemarketing, indicating that candidates should have a proven track record in similar positions.

Languages:
Fluency in French and English is mandatory for this position. Knowledge of German and/or Luxembourgish is considered an asset, which would enhance communication with a broader range of donors and stakeholders.

Additional Notes:
The position is a permanent contract (CDI) with a start date of April 1, 202

• The salary will be determined based on the candidate's profile. Additional benefits include meal vouchers and a 13th-month salary. The organization promotes a collaborative work environment that encourages autonomy, initiative, and responsibility.