Registration Assistant

Job Posting Organization:
The job posting organization is UNHCR, the United Nations High Commissioner for Refugees, which was established in 195

• The organization is dedicated to protecting the rights and well-being of refugees and displaced persons worldwide. UNHCR operates in over 130 countries and has a workforce of more than 18,000 staff members. Its mission is to ensure that everyone has the right to seek asylum and find safe refuge in another country, and to return home voluntarily, integrate locally, or resettle in a third country. UNHCR works to safeguard the rights of refugees and displaced persons, providing them with essential services and support, and advocating for their protection and assistance.

Job Overview:
The Registration Assistant plays a crucial role within the registration team, primarily responsible for supporting all activities related to the registration of asylum seekers and refugees. This position involves direct interaction with individuals seeking assistance, ensuring they receive fair and dignified access to reception services. The Registration Assistant must demonstrate a good understanding of UNHCR's mandate and the protection needs of vulnerable populations. The role requires the ability to identify specific needs and urgent protection risks, applying prioritization criteria consistently. The incumbent will communicate clearly and respectfully with diverse individuals, often under challenging circumstances, and must manage multiple tasks with accuracy and attention to detail. The Registration Assistant is expected to maintain an organized and functional reception space that fosters a protective environment, while also adhering to UNHCR's code of conduct and values.

Duties and Responsibilities:
The duties and responsibilities of the Registration Assistant include conducting registration interviews in accordance with local standard operating procedures (SOPs) and registration standards. The incumbent will respond to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. It is essential to maintain accurate and up-to-date records and data related to all individual registration cases. The Registration Assistant will identify persons with specific needs and ensure timely referrals for protection follow-up as required. Collaboration with protection staff and partners in delivering assistance and programming is crucial, including the provision of identity and entitlement documentation. The role may also involve acting as an interpreter and translator when necessary, referring cases to other units within the office and to implementing partners as needed. Additionally, the Registration Assistant will support the identification and management of risks, ensuring decision-making is informed by risk assessments in their area of responsibility, and will raise any risks, issues, or concerns to a supervisor or relevant colleagues.

Required Qualifications:
The position requires a minimum of 1 year of relevant experience with a High School Diploma, or a Bachelor’s degree or equivalent higher education. Essential qualifications include knowledge of social sciences, statistics, mathematics, and information technology. The candidate must possess strong IT and computer literacy skills, as these are critical for managing data and records effectively. Additionally, the candidate should demonstrate interpersonal skills and a commitment to UNHCR's core values of professionalism, integrity, and respect for diversity.

Educational Background:
Candidates must have at least a High School Diploma, with a Bachelor’s degree in relevant fields such as Human Rights, Social Science, or Law being preferred. Educational qualifications in social sciences, statistics, and information technology are also beneficial. Certifications in these areas are considered essential for the role, as they provide foundational knowledge necessary for effective performance in the position.

Experience:
The position requires at least 1 year of relevant experience in a similar role. While specific experience with UNHCR proGres software is desirable, it is not mandatory. The candidate should have experience working with displaced populations or other vulnerable groups, demonstrating the ability to interact effectively and sensitively with individuals from diverse backgrounds.

Languages:
The mandatory languages for this position include Arabic, French, and English. Knowledge of the local language is also required, as it facilitates communication with asylum seekers and refugees. Proficiency in these languages is essential for effective interaction and support within the diverse populations served by UNHCR.

Additional Notes:
This position is classified under the UNOPS LICA4 category and is not remote. The target start date for the role is February 2, 2026, and the application deadline is February 10, 202

• The position is full-time and involves working in a challenging environment, requiring the ability to manage stress and large crowds effectively. All UNHCR staff members are expected to contribute to a safe and empowering work environment, demonstrating zero tolerance for any form of harassment or discrimination.