Registration Assistant

Job Posting Organization:
The job posting organization is UNHCR, the United Nations High Commissioner for Refugees, which was established in 195

• The organization is dedicated to protecting the rights and well-being of refugees, asylum seekers, and stateless persons. UNHCR operates in over 130 countries, providing assistance and support to millions of people forced to flee their homes due to conflict, persecution, or violence. The organization aims to ensure that everyone has the right to seek asylum and find safe refuge in another country, and it works to promote durable solutions for refugees, including voluntary repatriation, local integration, or resettlement to a third country. UNHCR is committed to upholding the principles of humanity, neutrality, impartiality, and independence in its operations, and it collaborates with various partners, including governments, NGOs, and other UN agencies, to achieve its mission.

Job Overview:
The Registration Assistant position is a critical role within the UNHCR registration team, responsible for supporting all activities related to the registration of asylum seekers and refugees. The incumbent will work under the supervision of a more senior colleague, typically the Registration Officer, and will be tasked with conducting registration interviews, responding to queries from individuals regarding UNHCR's registration procedures, and ensuring that all data related to individual registration cases is accurately maintained. The role requires a solid understanding of humanitarian protection principles and the ability to manage sensitive information with confidentiality and professionalism. The Registration Assistant will also collaborate with protection staff and partners to identify individuals with specific needs and ensure they receive appropriate follow-up and assistance. This position is essential for facilitating the registration process and ensuring that individuals are informed of their rights and entitlements within the UNHCR framework.

Duties and Responsibilities:
The duties and responsibilities of the Registration Assistant include conducting registration interviews in accordance with local standard operating procedures (SOPs) and registration standards. The incumbent will respond to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. Maintaining accurate and up-to-date records and data related to all individual registration cases is a key responsibility. The Registration Assistant will identify persons with specific needs and ensure timely referral to protection follow-up as required. Collaboration with protection staff and/or partners in the delivery of assistance and programming, including the provision of identity and entitlement documentation, is also part of the role. The incumbent may act as an interpreter and translator when needed and will refer cases to other units within the office and to implementing partners as necessary. Additionally, the Registration Assistant will support the identification and management of risks, seek to seize opportunities impacting objectives in the area of responsibility, and ensure decision-making is risk-based. The role may also involve performing other related duties as required.

Required Qualifications:
The required qualifications for the Registration Assistant position include a minimum of one year of relevant experience with a High School Diploma or a Bachelor's degree or equivalent higher education. Essential functional skills include IT-computer literacy, which is crucial for managing data and utilizing registration software. The position does not specify any additional essential qualifications beyond the educational and experience requirements, but familiarity with UNHCR proGres software is considered desirable. Candidates should demonstrate a commitment to the values and principles of UNHCR, including professionalism, integrity, and respect for diversity.

Educational Background:
The educational background required for the Registration Assistant position includes a High School Diploma as a minimum qualification. Candidates with a Bachelor's degree or higher in relevant fields such as Social Sciences, Statistics, Mathematics, or Information Technology are preferred. While specific certifications are not mandatory, having relevant training or certifications in these areas can enhance a candidate's profile. The position does not specify any particular field of education as essential, but a background in social sciences or related disciplines is advantageous.

Experience:
The level of experience needed for the Registration Assistant position is at least one year of relevant experience. This experience can be gained through previous roles in humanitarian settings, particularly those involving registration, protection, or assistance to refugees and asylum seekers. While specific experience with UNHCR proGres software is desirable, candidates with a solid understanding of registration processes and humanitarian protection principles will be considered. The role may also benefit from experience in data management, client interaction, and collaboration with various stakeholders in the humanitarian sector.

Languages:
For this position, knowledge of English is mandatory, along with the UN working language of the duty station, which in this case is Arabic. Proficiency in both languages is essential for effective communication with asylum seekers and refugees. While knowledge of additional languages may be beneficial, it is not explicitly required for this role. Candidates should demonstrate the ability to communicate clearly and effectively in both English and Arabic, as these are the primary languages used in the registration process.

Additional Notes:
The Registration Assistant position is classified under the UNOPS LICA4 category and is not a home-based role. The target start date for this position is April 1, 2026, and the application deadline is January 26, 202

• The position is full-time and is expected to operate in a challenging environment, as indicated by the hardship level E designation. UNHCR emphasizes the importance of creating a safe and empowering work environment for all staff members, and candidates are expected to uphold the organization's values and principles. Additionally, UNHCR encourages qualified female applicants to apply and does not charge any fees during the recruitment process. Shortlisted candidates may be required to undergo a written test and/or oral interview as part of the selection process.