ET Consultant-Junior Skills Assessment Administrator, Operations

Job Posting Organization:
The World Bank Group is a prominent global institution established to provide financial and technical assistance to developing countries. Its mission is to end extreme poverty and promote shared prosperity by providing funding, knowledge, and expertise to help countries tackle their most pressing development challenges. The organization comprises five institutions and has a membership of 189 countries, with over 120 offices worldwide. The World Bank Group is recognized as one of the largest sources of funding and knowledge for development, working in partnership with both public and private sectors to invest in innovative projects that leverage data, research, and technology to address urgent global issues.

Job Overview:
The ET Consultant-Junior Skills Assessment Administrator position is integral to the World Bank Group's ongoing digital transformation efforts within its Information Technology Solutions. This role focuses on the execution of a skills assessment initiative aimed at aligning business priorities with digital capabilities and workforce development. The successful candidate will be part of the Client Services team, ensuring that the assessment process is executed smoothly and effectively across a diverse global IT community. The position requires a service-oriented mindset, strong organizational skills, and the ability to thrive in a multicultural environment that is constantly evolving. The role is designed for individuals who are detail-oriented and can balance precision with responsiveness and collaboration in their work.

Duties and Responsibilities:
The duties and responsibilities of the ET Consultant include coordinating the assessment cycle by managing scheduling, communications, and reminders for all assessment phases. The consultant will track completion rates and escalate any non-completion issues to the Senior Administrator. Additionally, they will coordinate logistics for review sessions, Q&A sessions, and calibration meetings. User support is a critical aspect of this role, where the consultant will provide frontline assistance to staff using the assessment tool, help resolve common access issues, and maintain resource materials such as user guides and FAQs. The consultant will also be responsible for documentation, workflow, and process support by keeping process documents and templates updated, conducting quality checks on data entry, and preparing reports as needed. Furthermore, they will maintain spreadsheets related to participation and timelines, assist with data validation, and prepare information for dashboards.

Required Qualifications:
Candidates must possess a Master’s degree along with 2 years of relevant experience, or an equivalent combination of education and experience. Strong attention to detail and organizational skills are essential, as is experience in coordinating workflows. Proficiency with spreadsheets, data entry, and task tracking is required. Excellent written and verbal communication skills are necessary, along with a customer-service orientation that enables the consultant to support users effectively and calmly.

Educational Background:
The educational background required for this position includes a Master’s degree in a relevant field. This advanced degree should ideally be complemented by practical experience in roles that involve coordination, data management, or user support within a professional setting.

Experience:
The position requires candidates to have at least 2 years of relevant experience in a similar role or field. This experience should demonstrate the ability to manage workflows, coordinate tasks, and provide user support effectively. Familiarity with data management and assessment processes will be advantageous.

Languages:
The mandatory language for this position is English, which is essential for communication within the organization and with stakeholders. While no additional languages are specified as preferred, proficiency in other languages may be beneficial in a multicultural work environment.

Additional Notes:
This position is a local recruitment role with a term duration of 1 year. It is important to note that the World Bank Group values diversity and inclusion, and it is committed to providing equal opportunities to all candidates regardless of gender, race, ethnicity, sexual orientation, or disability. The organization promotes a culture of empowerment and accountability, encouraging employees to take initiative and hold themselves and others accountable for results.