Head of Nationwide Services

Job Posting Organization:
54 reasons is Australia’s leading child rights organization, established as part of the Save the Children Australia Group. The organization is dedicated to championing a child-rights-based approach, ensuring that children's voices, experiences, and strengths are central to all aspects of service delivery. With a workforce of approximately 600 employees, 54 reasons operates across various regions, remote areas, and capital cities in Australia, providing quality services to children and their caregivers. The organization is committed to making a difference in the lives of children and young people, ensuring their rights are met and that they thrive in all their diversity.

Job Overview:
The Head of Nationwide Services is a newly created role that combines program management with a focus on operational excellence across all services provided by 54 reasons. This position is pivotal in leading the team to deliver high-quality nationwide services to children, young people, carers, victim survivors, and service providers. The role encompasses overseeing the partnership with Telstra Health, which includes the 1800RESPECT and Leaving Violence Programs. The successful candidate will work closely with the Senior Management Team to create lasting change for children, ensuring that the organization's strategic goals are met while maintaining a strong focus on client outcomes and community impact.

Duties and Responsibilities:
The duties and responsibilities of the Head of Nationwide Services include leading the implementation and delivery of impactful programs with a focus on operational excellence. The role requires engaging with both internal and external stakeholders to enhance the organization's profile and identify growth opportunities. The Head of Nationwide Services will also lead the planning process for a two-year strategic uplift in technology, oversee enterprise-wide projects, and drive innovation and improvement initiatives. Additionally, the role involves implementing the annual plan for the nationwide operational team in alignment with the organization's strategy and business plan, ensuring that all services are delivered effectively and efficiently.

Required Qualifications:
Candidates for this position must possess senior leadership experience in complex environments, demonstrating a proven track record in designing and implementing scalable, tech-enabled systems and operational infrastructure. Strong leadership skills are essential for motivating and guiding a high-performing team towards achieving collective goals and positive client outcomes. Experience in implementing telephony or online support services at scale for vulnerable populations is preferred. The ideal candidate should also have excellent communication and relationship-building skills, with a proactive approach to continuous learning and improvement.

Educational Background:
A minimum of a Bachelor’s degree in a relevant field is required for this position. This educational background should provide the foundational knowledge necessary for effective program management and operational leadership within the organization.

Experience:
The position requires significant experience in senior leadership roles, particularly within complex operational environments. Candidates should have a demonstrated history of successfully leading teams and managing programs that deliver high-quality services to diverse populations, particularly children and young people.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication within the organization and with stakeholders. Additional language skills may be beneficial, particularly in communities served by 54 reasons.

Additional Notes:
This is a full-time, permanent role based in Melbourne, although candidates from other locations are encouraged to apply. The organization values diversity and inclusion, actively encouraging Aboriginal and Torres Strait Islander candidates to apply. Employees are required to undergo a National Police Check and a Working with Children Check, and must adhere to the Child Safeguarding Policy and Code of Conduct. The organization offers a range of employee benefits, including individual learning plans, full salary packaging benefits, extra leave, and support for workplace wellness. The application process is designed to be straightforward and accessible for all candidates.