Process/Services Assistant

Job Posting Organization:
CERN, the European Organization for Nuclear Research, is a leading scientific research organization established to probe the fundamental structure of the universe. It employs physicists and engineers who utilize the world's largest and most complex scientific instruments to study the basic constituents of matter. CERN has a diverse workforce and operates in multiple countries, fostering an environment of innovation and collaboration. The organization is committed to diversity and inclusion, which has been a core value since its inception.

Job Overview:
The position of Process/Services Assistant is situated within the Benefits Section of the Compensation, Benefits and Services Group in the HR Department at CERN. This role is crucial for overseeing the implementation and control of various financial and social benefits for personnel, including dependency allowances, international mobility, education grants for dependent children, and unemployment benefits. The assistant will provide specialized administrative support, ensuring compliance with CERN's staff rules and regulations. The role involves advising personnel on benefits-related matters, processing confidential administrative actions, and contributing to the improvement of HR administrative processes. The assistant will work closely with a team of six and report directly to the Benefits Section Leader, playing a vital role in maintaining the efficiency and effectiveness of the benefits administration.

Duties and Responsibilities:
The duties and responsibilities of the Process/Services Assistant include processing a wide variety of confidential administrative actions related to claims submitted by personnel, advising and informing members on financial and social benefits during their appointments, controlling compliance with applicable regulations, contributing to the streamlining of HR administrative processes, preparing and maintaining documentation related to internal procedures, and replacing other assistants during their absences. The role requires a proactive approach to managing tasks and responsibilities, ensuring that all actions are conducted in accordance with CERN's policies and procedures.

Required Qualifications:
Candidates must possess a higher administrative diploma or equivalent relevant experience in Administration or a related field. Demonstrated experience in providing administrative support in a multicultural environment is essential, along with experience in dealing with HR benefits or as a payroll assistant, ideally within an International Organization. Technical competencies required include knowledge of compensation and benefits, familiarity with administrative rules and procedures, and strong customer service skills. Proficiency in office software packages is also necessary.

Educational Background:
The educational background required for this position includes a higher administrative diploma or an equivalent level of experience in a relevant field. This educational foundation is critical for understanding the complexities of HR administration and the specific benefits offered at CERN.

Experience:
The position requires demonstrated experience in providing administrative support, particularly in a multicultural environment. Candidates should have experience dealing with HR benefits or working as a payroll assistant, ideally within an international organization. This experience is vital for effectively managing the diverse needs of CERN's personnel and ensuring compliance with relevant regulations.

Languages:
Candidates must have spoken and written proficiency in English or French, with a commitment to learning the other language. This bilingual requirement is essential for effective communication within CERN's diverse workforce and for advising personnel on benefits-related matters.

Additional Notes:
The position is offered as a limited duration contract for three years, with the possibility of extension up to eight years and eligibility for an indefinite contract tenure. The working hours are set at 40 hours per week, and the job offers hybrid flexibility. The job grade is classified as 3-4, and the reference for this job is HR-CBS-B-2025-269-LD. CERN provides a competitive salary that is tax-free and increases with relevant experience. Employees are entitled to 30 days of paid leave per year, plus an additional two weeks of annual closure. Coverage by CERN's comprehensive health insurance scheme is provided for employees and their families, along with a pension fund membership. Additional benefits include family allowances and a relocation package based on individual circumstances.