Human Resources & Administration Manager

Job Posting Organization:
The Norwegian Refugee Council (NRC) is an independent humanitarian organization established to assist people forced to flee due to conflict and crises. With a workforce of approximately 15,000 staff, NRC operates in 40 countries, providing life-saving and long-term assistance to millions of individuals each year. In the Middle East alone, NRC employs over 3,000 staff dedicated to supporting those affected by conflict in countries such as Jordan, Syria, Lebanon, Iraq, Libya, and Palestine. NRC's humanitarian efforts are grounded in its programming expertise across various core competencies, including Shelter, Education, WASH (Water, Sanitation, and Hygiene), Livelihoods and security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">Food Security, and Information Counselling and Legal Assistance (ICLA). The organization is committed to upholding the rights of refugees and internally displaced persons, ensuring that their needs are met with dignity and respect. NRC fosters a culture of empowerment, encouraging employees at all levels to contribute ideas and take responsibility for their work, thereby enhancing the overall impact of its humanitarian interventions.

Job Overview:
The Human Resources & Administration Manager at NRC Palestine will play a pivotal role in overseeing, managing, developing, and strengthening the HR and administrative functions within the organization. This position is crucial for ensuring that NRC Palestine provides robust, efficient, and effective compliance and support services. The manager will focus on strategic development, staff care, employee relations, operations, and staff development, including training and capacity building. The HR system must align with NRC standards across all areas of operation. The manager will also be responsible for ensuring that NRC Palestine is well-positioned to respond to current and future needs while demonstrating strong engagement and leadership in all focus areas. This role requires a proactive approach to HR management, ensuring that the organization meets its strategic goals while fostering a positive workplace culture.

Duties and Responsibilities:
The specific responsibilities of the Human Resources & Administration Manager include contributing to the Country Strategy and overseeing the annual HR/Admin plans to ensure alignment with organizational goals and timely execution. The manager will ensure the consistent rollout of HR policies, procedures, and initiatives, leading compliance checks across various offices and addressing any gaps identified. They will conduct biannual salary and benefits reviews to maintain competitive remuneration in line with NRC standards and local market trends. Handling misconduct allegations, including breaches of the Code of Conduct and sexual harassment cases, will be a critical responsibility, ensuring fair investigations and disciplinary actions in compliance with legal frameworks. The manager will advise on workforce needs, nationalization of roles, and manage lay-offs or restructuring in coordination with senior leadership and regional HR. Providing proactive HR advice to senior management using data-driven insights on people-related matters is essential. The manager will supervise HR/Admin staff, setting clear performance goals, providing feedback, conducting reviews, and supporting staff development and career growth. Promoting diversity, equity, and inclusion (DEI) within HR/Admin functions, with a focus on gender equity and creating an inclusive workplace culture, will be a priority. Additionally, the manager will oversee legal and reporting requirements, ensuring a robust staff care program is in place and regularly updated across all duty stations. Any other tasks delegated by line managers will also fall under this role.

Required Qualifications:
The ideal candidate for the Human Resources & Administration Manager position should possess a minimum of three years of experience in a senior HR role within a humanitarian or recovery context. Previous experience working in complex and volatile environments is essential. A relevant educational background in Human Resources, Business Administration, or a related field is required, with a minimum qualification of a Bachelor's degree. The candidate must have an excellent understanding of HR and administrative concepts, as well as solid knowledge of Palestinian and Israeli labor laws and best HR practices. Strong interpersonal skills and the ability to work effectively as a team player, coupled with capacity-building skills and experience, are also necessary for this role.

Educational Background:
Candidates must have a relevant educational background, specifically in Human Resources, Business Administration, or a related field. A minimum of a Bachelor's degree is required to qualify for this position, ensuring that the candidate has the foundational knowledge necessary to manage HR and administrative functions effectively.

Experience:
The position requires a minimum of three years of experience in a senior HR role, particularly within a humanitarian or recovery context. Candidates should have a proven track record of working in complex and volatile environments, demonstrating their ability to navigate challenges and implement effective HR strategies in such settings.

Languages:
Fluency in English, both written and verbal, is mandatory for this position. This proficiency is essential for effective communication within the organization and with external stakeholders. While not mandatory, knowledge of additional languages may be considered an asset, particularly in enhancing communication with diverse populations in the areas of operation.

Additional Notes:
The duty station for this position is Jerusalem, with travel requirements of approximately 30% to various areas of operation. The salary and benefits for this role are classified as Grade 9 on NRC’s salary scale. NRC is committed to being an equal opportunities employer, promoting diversity without distinction to age, gender, religion, ethnicity, nationality, or physical ability. The organization encourages innovative thinking and empowers employees at all levels to share ideas and take responsibility. Candidates should be aware that only shortlisted applicants will be contacted, and applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications unrelated to this specific job advertisement will also not be considered.