Online Volunteer for Emotional Support

Job Posting Organization:
UNICEF, established by the United Nations General Assembly, is dedicated to advocating for the protection of children's rights and ensuring their basic needs are met. The organization operates globally, focusing on the most disadvantaged children, including those affected by war, disasters, and extreme poverty. UNICEF mobilizes resources to support countries in developing policies and services for children and their families, emphasizing the importance of children's rights as universal imperatives for human progress. The organization is committed to non-partisan cooperation and prioritizes the needs of the most vulnerable populations, including women and girls, in its mission to achieve sustainable human development goals.

Job Overview:
The Online Volunteer for Emotional Support will provide assistance through a call center service aimed at offering emotional support and prevention strategies to the Bolivian community. Volunteers will work in shifts of 8-10 hours per week, during hours assigned by their direct supervisor. This role is crucial in addressing the emotional well-being of individuals across all age groups, particularly those in vulnerable situations such as women facing violence, migrants, and the LGBTQI+ community. Volunteers will undergo comprehensive training on UNICEF's care protocols, case management, and call center operations, ensuring they are well-equipped to provide effective support. Participation in synchronous training sessions and periodic activities organized by UNICEF Bolivia is highly encouraged, and completion of basic self-guided courses is mandatory. The role emphasizes ethical considerations and requires volunteers to maintain confidentiality and report any emotional distress or ethical concerns immediately to their supervisor.

Duties and Responsibilities:

• Provide emotional support and prevention assistance through a call center service to the Bolivian community.
• Work in assigned shifts of 8-10 hours per week, coordinating with the supervisor for scheduling.
• Participate in comprehensive training on care protocols, case management, and call center operations.
• Engage actively in synchronous training sessions and periodic activities organized by UNICEF Bolivia.
• Complete mandatory self-guided courses available on the virtual learning platform.
• Maintain confidentiality and ethical standards in all interactions.
• Report any emotional distress or ethical concerns to the designated supervisor promptly.
• Support individuals of all ages, prioritizing vulnerable populations.
• Ensure a distraction-free workspace to provide effective support.

Required Qualifications:

• Strong communication skills and the ability to provide empathetic support.
• Familiarity with emotional support practices and crisis intervention techniques is preferred.
• Ability to work independently and as part of a team.
• Commitment to maintaining confidentiality and ethical standards.
• Basic computer skills and familiarity with call center operations are advantageous.

Educational Background:
A background in psychology, social work, counseling, or a related field is preferred but not mandatory. Relevant training or certifications in emotional support or crisis intervention will be considered an asset.

Experience:
Previous experience in providing emotional support, counseling, or working in a call center environment is desirable. Volunteers should be comfortable handling sensitive situations and have a strong understanding of the ethical implications of their role.

Languages:
Fluency in Spanish is mandatory, as the service is provided to the Bolivian community. Knowledge of additional languages, particularly indigenous languages or English, is considered a plus but not required.

Additional Notes:
This is a volunteer position with a flexible commitment of 8-10 hours per week. Volunteers will receive ongoing supervision and support from program supervisors. The role is designed to be remote, allowing volunteers to work from home. Volunteers must have a reliable internet connection and a suitable computer setup to perform their duties effectively. The position is focused on ethical engagement and safeguarding the well-being of both volunteers and beneficiaries.