Online Volunteer

Job Posting Organization:
UNICEF, established by the United Nations General Assembly, is dedicated to advocating for the protection of children's rights and ensuring their basic needs are met. The organization operates globally, focusing on the most disadvantaged children, including those affected by war, disasters, and extreme poverty. UNICEF mobilizes resources and political will to support countries in developing policies and services for children and their families, emphasizing the importance of children's rights as universal imperatives for human progress. The organization is committed to non-partisan cooperation and prioritizes the needs of the most vulnerable populations.

Job Overview:
The Online Volunteer position at UNICEF involves providing emotional support and prevention assistance through a call center service in Bolivia. Volunteers will work in shifts of 8-10 hours per week, offering their services during agreed-upon hours. This role is designed to help individuals of all ages, particularly those in vulnerable situations such as women facing violence, migrants, and the LGBTQI+ community. Volunteers will undergo comprehensive training on care protocols, case management, and call center operations, ensuring they are well-equipped to provide effective support. Participation in synchronous training sessions and periodic activities organized by UNICEF Bolivia is highly encouraged, and volunteers are required to complete basic self-guided courses available on the virtual learning platform.

Duties and Responsibilities:
Volunteers will be responsible for providing emotional support and assistance through a call center, working in shifts as assigned by their supervisor. They will participate in training sessions to learn about care protocols, case management, and call center operations. Volunteers must maintain confidentiality and adhere to ethical guidelines throughout their assignment. Continuous monitoring of their activities will be conducted by UNICEF Bolivia to ensure compliance with established protocols. In case of any emotional distress or ethical concerns, volunteers are required to report to their designated supervisor immediately. Failure to comply with these conditions may result in the reassessment of their assignment's continuity. Volunteers will also be expected to engage actively in training and organizational activities.

Required Qualifications:
Candidates must possess strong communication skills, empathy, and a commitment to supporting vulnerable populations. They should be able to work independently and collaboratively within a team. Familiarity with call center operations and experience in providing emotional support or counseling is advantageous. Volunteers must demonstrate a high level of professionalism and adhere to UNICEF's ethical standards.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in psychology, social work, or a related field would be beneficial for this role. Volunteers should have a basic understanding of emotional support techniques and the challenges faced by vulnerable populations.

Experience:
Previous experience in a call center environment, counseling, or social services is preferred but not mandatory. Volunteers should be comfortable working in a remote setting and have the ability to manage their time effectively while providing support to individuals in need.

Languages:
Fluency in Spanish is mandatory, as the service is provided to the Bolivian community. Knowledge of additional languages may be considered an asset but is not required for this position.

Additional Notes:
This is a volunteer position, and as such, it does not offer financial compensation. Volunteers are expected to commit to the role for a specified duration, with flexibility in hours based on availability. The position is remote, allowing volunteers to work from their own locations, provided they meet the technical requirements, including having a suitable computer and internet connection. Volunteers will receive ongoing support and supervision from UNICEF Bolivia throughout their assignment.