Online Volunteer

Job Posting Organization:
UNICEF, established by the United Nations General Assembly, is dedicated to advocating for the protection of children's rights and ensuring their basic needs are met. The organization operates globally, focusing on the most disadvantaged children and their families, and mobilizes resources to support countries in developing policies and services for children. UNICEF is committed to non-partisan cooperation and prioritizes the needs of children in the most vulnerable situations, including those affected by war, disasters, and extreme poverty. The organization aims to promote gender equality and the full participation of women and girls in development efforts, aligning its work with the sustainable development goals set by the international community.

Job Overview:
The Online Volunteer position at UNICEF involves providing emotional support and prevention assistance to the Bolivian community through a call center service. Volunteers will work in shifts of 8-10 hours per week, offering their services during agreed-upon hours. The role requires participation in comprehensive training on care protocols, case management, and call center operations. Volunteers will focus on supporting individuals of all ages, particularly those in vulnerable situations, such as women facing violence, migrants, and the LGBTQI+ community. This position is designed to ensure ethical and safe contributions to the project, with ongoing monitoring and supervision by program supervisors. Volunteers are encouraged to engage actively in synchronous training sessions and periodic activities organized by UNICEF Bolivia.

Duties and Responsibilities:
Volunteers will be responsible for providing emotional support and assistance through a call center, working in shifts as assigned by their direct supervisor. They will participate in training sessions to learn about care protocols, case reception, and call center management. Volunteers must maintain confidentiality and adhere to ethical guidelines throughout their assignment. They are expected to report any emotional distress or technical issues to their supervisor immediately. Continuous monitoring of their activities will be conducted by UNICEF Bolivia to ensure compliance with the established guidelines. Volunteers should also complete mandatory self-guided training courses and may opt for additional specialized courses that provide certification upon completion.

Required Qualifications:
Candidates must possess a strong commitment to ethical standards and confidentiality. They should have the ability to provide emotional support and demonstrate sensitivity to the needs of vulnerable populations. Volunteers must be willing to participate in training and adhere to the protocols set by UNICEF Bolivia. Technical proficiency in using a computer and call center tools is essential, along with a reliable internet connection and a quiet workspace to facilitate effective communication.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in psychology, social work, or a related field would be beneficial for this role. Volunteers should have the ability to engage with diverse populations and understand the complexities of emotional support in sensitive situations.

Experience:
Previous experience in providing emotional support, counseling, or working with vulnerable populations is highly desirable. Familiarity with call center operations or volunteer work in similar settings will be advantageous. Volunteers should demonstrate a capacity for empathy and effective communication skills.

Languages:
Fluency in Spanish is mandatory, as the service is provided to the Bolivian community. Knowledge of additional languages may be considered an asset, particularly if it enhances communication with diverse populations.

Additional Notes:
This is a volunteer position with a flexible commitment of 8-10 hours per week. Volunteers will receive ongoing support and supervision from UNICEF Bolivia staff. Participation in training sessions and completion of self-guided courses is mandatory. Volunteers must have access to a computer with specific technical requirements, including a stable internet connection and a quiet workspace. The role is designed to ensure a safe and ethical contribution to the project, with strict adherence to guidelines to protect both volunteers and beneficiaries.