Support Services Officer (English Teacher)

Job Posting Organization:
The Danish Refugee Council (DRC) is a prominent protection agency established to advocate for and promote durable solutions for populations affected by displacement. Since its inception, DRC has been dedicated to providing assistance and protection to those in need, particularly in conflict-affected areas. In Ukraine, DRC has been operational since 2014, employing over 800 staff members and implementing various emergency response initiatives across sectors such as Protection, Livelihoods, Shelter/NFIs, and Humanitarian Disarmament and Peacebuilding. The organization focuses on direct interventions, supporting duty bearers, and collaborating with civil society organizations (CSOs) to enhance the effectiveness of its programs. DRC is committed to adapting its durable solutions portfolio to meet the evolving needs of the communities it serves, ensuring that its interventions remain relevant and impactful in the face of ongoing challenges.

Job Overview:
The Support Services Officer (English Teacher) position is designed to enhance the English language skills of DRC staff in Ukraine, particularly in Dnipro. This part-time role involves planning and delivering structured English language training tailored to the varying proficiency levels of employees. The primary objective is to strengthen staff capacity through effective communication skills, which are essential for their roles within the organization. The officer will be responsible for creating engaging lesson plans, conducting assessments, and providing individualized support to learners. This position not only focuses on teaching but also on monitoring and evaluating the progress of learners, ensuring that the training provided meets the diverse needs of the staff. The role is crucial in fostering a supportive learning environment that encourages confidence and proficiency in English, thereby enhancing overall organizational effectiveness.

Duties and Responsibilities:
The Support Services Officer (English Teacher) will have a comprehensive set of responsibilities, including: delivering both group and individual English classes tailored to various proficiency levels; assessing the English language skills of staff and accommodating classes accordingly; developing a structured teaching plan that aligns with staff schedules; tracking attendance and monitoring the progress of learners; adjusting teaching methods to support all learners effectively; providing periodic updates on learner progress to the line manager; and ensuring that the learning environment is positive and conducive to growth. The officer will also be expected to utilize innovative teaching techniques and tools to enhance the learning experience, including the potential use of AI-based resources and blended learning approaches that combine face-to-face instruction with digital support.

Required Qualifications:
To qualify for this position, candidates must possess a University degree in English, Linguistics, Philology, Education, or a related field. Additionally, a minimum of 2 years of relevant teaching experience is required. Candidates should demonstrate proven experience in teaching English for at least one year, along with strong computer literacy, particularly in using the MS Office suite. The ability to design engaging and practical lessons with clear outcomes is essential, as are excellent organizational, interpersonal, and communication skills. Candidates must also be capable of working independently and managing their time effectively, while maintaining a positive and supportive teaching style that fosters confidence among learners.

Educational Background:
The educational background required for this position includes a University degree in English, Linguistics, Philology, Education, or any other relevant field. This foundational knowledge is critical for effectively teaching English and supporting learners at various proficiency levels. Additionally, candidates with recognized certifications in English proficiency will be viewed favorably, as these certifications validate their expertise and teaching capabilities.

Experience:
Candidates should have at least 2 years of relevant experience in teaching English, with a proven track record of effectively delivering lessons and supporting learners. Experience in a diverse team environment is also desirable, as it indicates the ability to adapt teaching methods to meet the needs of a varied audience. Furthermore, familiarity with AI-based tools and blended learning techniques will be advantageous, as these skills can enhance the overall teaching and learning experience.

Languages:
The mandatory language for this position is English, as the role involves teaching English to staff members. Proficiency in English should ideally be supported by a recognized certification. While not mandatory, knowledge of additional languages may be considered a valuable asset, particularly in a multicultural work environment where diverse linguistic backgrounds are present.

Additional Notes:
This position offers a fixed-term contract until 30th April 2026, contingent upon the successful completion of a 3-month probation period. There is a possibility of extension based on performance and available funding. The role is classified as non-managerial and is based in Dnipro. The expected start date for this position is January 202

• Salary and conditions will be in accordance with the Danish Refugee Council’s Terms of Employment for national staff. Applicants are required to submit a cover letter and an updated CV in English, with a maximum length of four pages. Applications sent via email will not be considered. The closing date for applications is set for 21st December 2025, and candidates are encouraged to apply promptly, as interviews may be conducted on a rolling basis. DRC reserves the right to select candidates before the official closing date.