Knowledge Management Consultant (Global KM System)

Job Posting Organization:
UNICEF, the United Nations Children's Fund, is a leading organization dedicated to promoting children's rights and well-being globally. Established in 1946, UNICEF has been operational for over 70 years, working in 190 countries and territories. The organization focuses on children's survival, protection, and development, providing essential services such as health care, nutrition, education, and protection from violence and exploitation. UNICEF is funded entirely by voluntary contributions from individuals, businesses, foundations, and governments, and employs over 12,000 staff across more than 145 countries.

Job Overview:
The Knowledge Management Consultant will play a crucial role in the UNICEF Division of Analysis, Planning and Monitoring (DAPM) by supporting the development and implementation of a global integrated Knowledge Management (KM) system. This system aims to enhance the accessibility of high-quality knowledge resources and experiences relevant to UNICEF programming. The consultant will focus on two key components: the Knowledge Exchange Platform (KEP) and the Virtual Skill Share (VSS) platform. The KEP allows UNICEF staff to share experiences, lessons learned, and best practices, while the VSS consolidates internal knowledge exchange and skill-sharing sessions. The consultant will work closely with technology developers and user teams to ensure that the systems meet user needs and facilitate effective knowledge management across the organization.

Duties and Responsibilities:
The consultant's responsibilities include identifying user requirements and customizations for the KEP and VSS, liaising with the development team to ensure functionalities align with user needs, providing guidelines and support for content readiness, and conducting capacity building and training sessions. Specific deliverables include creating user requirements specifications and customization documents, monthly summary reports on issues and resolutions, content migration plans and reports, and capacity building plans and packages. The consultant will also be responsible for ensuring that the systems are effectively deployed and utilized by the teams involved.

Required Qualifications:
Candidates must possess an advanced university degree in Knowledge Management, Business Management, Project Management, Information Systems, Information Management, or related fields. They should have at least 2 years of professional experience in Knowledge Management, with demonstrated project management skills specific to KM systems. Experience in preparing user-centric reports, identifying business requirements, and familiarity with user experience (UX) design is essential. Knowledge of UNICEF systems and existing KEP and VSS platforms is considered an asset.

Educational Background:
An advanced university degree in relevant fields such as Knowledge Management, Business Management, Project Management, Information Systems, or Information Management is required for this position. This educational background is crucial for understanding the complexities of knowledge management systems and their implementation within a large organization like UNICEF.

Experience:
The position requires a minimum of 2 years of professional experience in Knowledge Management. Candidates should have demonstrated project management experience, particularly in coordinating KM systems and applications from a user perspective. Experience in preparing user-centric reports and identifying business requirements is essential, along with familiarity with UX design principles. Previous experience with UNICEF or knowledge of its systems is advantageous.

Languages:
While the job description does not specify mandatory languages, proficiency in English is likely essential given the international nature of UNICEF's work. Additional languages may be beneficial, particularly those relevant to the regions where UNICEF operates, but English is typically the primary language for communication within the organization.

Additional Notes:
The consultancy is home/office-based and is expected to last from December 15, 2025, to November 30, 202

• The consultant will be required to submit a financial proposal detailing costs per deliverable and total lump-sum for the assignment. UNICEF will cover any emergent travel expenses, and the selected candidate must have current health insurance coverage at the time of contract award. Payment will be contingent upon the satisfactory completion of deliverables, and UNICEF reserves the right to withhold payment for unsatisfactory work. Candidates must also confirm their fully vaccinated status against COVID-19, although this requirement does not apply to those working remotely.