ICT Associate

Job Posting Organization:
UNICEF, established in 1946, is a United Nations agency responsible for providing humanitarian and developmental aid to children worldwide. The organization operates in over 190 countries and territories, with a mission to promote the rights of every child, everywhere, in everything it does. UNICEF's focus is on equity, ensuring that the most disadvantaged and excluded children and families receive the support they need to survive, develop, and reach their full potential. The organization emphasizes the importance of addressing inequity in health, education, and protection, which is vital for the sustained growth and stability of nations. UNICEF's work aligns with the Sustainable Development Goals, particularly those focused on quality education and gender equality, as seen in its initiatives in Zimbabwe, which aim to support the country's Vision 2030 for a thriving economy and inclusive education system.

Job Overview:
The ICT Associate position at UNICEF Zimbabwe involves supporting ongoing and new ICT/T4D projects while providing user support to the Zimbabwe Country Office (ZCO) staff. The role requires collaboration with various teams to ensure efficient ICT operations, including managing service requests, maintaining ICT equipment inventory, and supporting the deployment of cloud-based solutions. The ICT Associate will also participate in process simplification and automation projects, contribute to community engagement platforms, and assist in data collection and visualization efforts. This position is crucial for enhancing the technological capabilities of UNICEF Zimbabwe, ensuring that staff have the necessary tools and support to fulfill their roles effectively. The ICT Associate will also engage in volunteerism activities, promoting the UN Volunteers programme and contributing to community development initiatives.

Duties and Responsibilities:
The ICT Associate will be responsible for a variety of tasks, including:

• Providing first-level support by receiving, logging, and processing service requests from ZCO staff.
• Managing the lifecycle of ICT incidents assigned in the service management tool.
• Participating in upgrades or maintenance of the Meraki LAN/WAN infrastructure.
• Collaborating with the ZCO Asset Manager to maintain an accurate inventory of ICT equipment.
• Supporting the deployment, maintenance, and billing of Teams/Cloud Telephony systems.
• Assisting with conferencing needs, including ICT and audiovisual equipment.
• Providing support on SharePoint and other cloud platforms.
• Participating in office process simplification and automation projects, utilizing tools like Power Automate and Power Apps.
• Engaging in global rollouts of UNICEF systems and ongoing T4D and Innovation projects. 1
• Supporting data collection campaigns and data visualization efforts using tools like Power BI. 1
• Assisting with Business Continuity Planning (BCP) activities. 1
• Performing any other duties assigned within the ICT context. Additionally, the ICT Associate is encouraged to engage in volunteerism activities, strengthening their understanding of volunteerism and contributing to local community initiatives.

Required Qualifications:
Candidates for the ICT Associate position should possess a strong understanding of ICT systems and support processes. They should have experience in providing technical support and troubleshooting for various ICT platforms. Familiarity with cloud-based solutions, data visualization tools, and process automation is highly desirable. The ideal candidate should demonstrate strong problem-solving skills, the ability to work collaboratively with others, and a commitment to promoting equity and inclusion in their work. Additionally, candidates should be adaptable and able to manage ambiguity and complexity in a fast-paced environment.

Educational Background:
A minimum of a bachelor's degree in Information Technology, Computer Science, or a related field is required for the ICT Associate position. Candidates with relevant certifications in ICT support or project management will be considered an asset. A strong academic background in technology-related disciplines will provide the necessary foundation for success in this role.

Experience:
Candidates should have at least 2 years of relevant experience in ICT support or a related field. Experience working in an international organization or a non-profit environment is preferred. Familiarity with UNICEF's mission and objectives, particularly in relation to children's rights and equity, will be beneficial. The ability to work effectively in a multicultural team and to engage with diverse stakeholders is essential for this position.

Languages:
Fluency in English is mandatory for the ICT Associate position. Knowledge of local languages spoken in Zimbabwe is an advantage, as it will facilitate communication with local staff and communities. Proficiency in additional languages may also be beneficial, depending on the specific needs of the role and the organization.

Additional Notes:
This is a national UN Volunteer assignment, and the selected candidate will be responsible for arranging their own housing and living essentials. The contract duration is specified, with the possibility of extensions based on funding availability, operational necessity, and satisfactory performance. However, there is no expectation of renewal of the assignment. National UN Volunteers are part of a malicious insurance plan, ensuring their safety and well-being during their service.