Information and Communication Technology Assistant

Job Posting Organization:
The International Organization for Migration (IOM) is a leading intergovernmental organization that provides services and advice concerning migration to governments and migrants alike. Established in 1951, IOM has grown to include 173 member states and offices in over 100 countries, making it a key player in the global migration landscape. The organization's mission is to promote humane and orderly migration for the benefit of all, ensuring that migration is safe, orderly, and dignified. IOM works to provide solutions to migration challenges, support migrants in need, and enhance the understanding of migration issues worldwide.

Job Overview:
The Information and Communication Technology Assistant will play a crucial role in supporting the Information Management Technology Officer and the Senior ICT Team Lead in the installation, operation, and maintenance of computer systems and hardware peripherals. This position is vital for ensuring that all ICT requirements for IOM Abuja are met, supporting various projects effectively. The successful candidate will be responsible for troubleshooting minor IT issues, managing help desk tickets, and ensuring that all software and hardware installations adhere to established standards. The role requires a proactive approach to resolving end-user queries and maintaining the integrity of ICT components within the organization. The assistant will also be responsible for raising awareness among mission staff regarding ICT regulations and standards, ensuring compliance and efficiency in ICT operations.

Duties and Responsibilities:

• Ensure the installation of approved software systems on servers and workstations according to set standards, including the installation of new hardware such as PCs, laptops, servers, and printers.
• Maintain installed software, ensuring proper updates are applied, including antivirus definitions, and perform optimizations as necessary.
• Resolve end-user queries related to software and ICT components in coordination with the Mission’s ICT Unit, escalating unresolved issues.
• Support the Senior IT Assistant in ensuring compliance with IOM ICT regulations and procedures, reporting any deviations.
• Raise awareness among mission staff about IOM ICT regulations and standards.
• Manage email user accounts and mailing lists, ensuring their integrity.
• Provide first-level support to users, troubleshooting issues related to access, online connections, file storage, and application functionality.
• Act as the first point of contact for staff regarding new and replacement hardware.
• Identify faulty devices, take necessary actions for replacement, and maintain logs of required repairs. 1
• Maintain IT equipment inventory, monitor inventory levels, and prepare hardware for disposal when appropriate. 1
• Track ICT equipment procurement requests, test new equipment, and report findings to the ICT Head. 1
• Ensure user data and server backups are conducted and tested for consistency. 1
• Diagnose and resolve hardware, software, or connectivity issues promptly. 1
• Provide support for the Telerad system, file server, PACS server, and iCRco_XC software, ensuring proper operation of workstation/server hardware. 1
• Manage PABX and communication systems. 1
• Perform other duties as assigned.

Required Qualifications:

• Completed university degree from an accredited academic institution in Computer Science or Computer Engineering.
• Four years of relevant experience in ICT, including operational and field experiences.
• Ability to work with an established IT support center, communicating effectively via phone and email.
• Good knowledge of Windows OS, networking, VOIP, and corporate Skype installations, along with other IOM approved software.
• Microsoft Certified Solutions Expert (MCSE) and Cisco Certified Network Associate (CCNA) qualifications are advantageous.
• Demonstrated proficiency with Microsoft Office applications, particularly Excel, PowerPoint, Word, Publisher, and SharePoint.
• Strong communication skills, both oral and written.
• Ability to independently carry out tasks and manage multiple priorities effectively.

Educational Background:
A completed university degree from an accredited academic institution in Computer Science or Computer Engineering is required for this position. This educational background provides the foundational knowledge necessary for understanding complex ICT systems and their applications within an organizational context.

Experience:
The position requires four years of relevant experience in the field of ICT, which should include both operational and field experiences. Candidates should have a proven track record of working in established IT support centers, demonstrating effective communication skills through various channels such as phone and email. Familiarity with Windows operating systems, networking, and corporate communication tools is essential, along with experience in troubleshooting and resolving IT issues.

Languages:
Fluency in English, both oral and written, is mandatory for all applicants. Additionally, working knowledge or fluency in Nigerian languages is preferred, as it may enhance communication with local staff and stakeholders.

Additional Notes:
This position is based in Lagos, Nigeria, and may involve full-time responsibilities. The role is critical for ensuring the smooth operation of ICT services within the organization, and candidates should be prepared to engage with various stakeholders to facilitate effective ICT solutions. The organization may offer competitive compensation and benefits, although specific details regarding contract duration and seniority level were not provided in the job description.