Partner Services Specialist (Account Manager)

Job Posting Organization:
The World Economic Forum is an international organization founded in 1971, dedicated to improving the state of the world by engaging leaders from various sectors including business, government, academia, and civil society. The organization operates globally, with a mission to address pressing global challenges through collaboration and dialogue. It has a diverse membership base and engages in numerous initiatives and projects that span across different industries and regions, excluding Europe and North America for this specific role. The Forum is known for its high-profile events and its commitment to fostering public-private cooperation.

Job Overview:
The Partner Services Specialist (Account Manager) role is pivotal in maintaining and enhancing relationships with the Forum’s Partners in Japan. This position is designed for an experienced professional who can ensure that Partners receive exceptional service and support. The Specialist will be responsible for building and reinforcing interactions with key contacts at Forum Partner companies, ensuring that their needs are met and that they are fully engaged with the Forum’s activities. The role requires a proactive approach to partner engagement, focusing on retention and satisfaction through tailored engagement plans that align with the Partners' business priorities. The Specialist will work closely with various teams within the Forum to deliver a seamless experience for Partners, contributing to the overall success of the organization’s mission in Japan.

Duties and Responsibilities:
The duties and responsibilities of the Partner Services Specialist include maintaining ongoing engagement with Forum Partners by building and nurturing relationships with Partner Representatives. The Specialist will ensure retention by delivering tailored engagement plans that address the priorities of Partners and deepen their involvement in relevant Forum activities. Responsibilities also include onboarding new Partner Representatives into the Forum ecosystem, contributing to the development of engagement plans in collaboration with Global Industries and Regional Business teams, and structuring and delivering events for Partners, including managing registrations, agendas, speaking roles, and logistics. Additionally, the Specialist will monitor and generate intelligence on Partner companies to identify potential risks and opportunities for engagement, and lead internal processes affecting Partners, such as managing unpaid dues and contracts.

Required Qualifications:
Candidates for the Partner Services Specialist position must possess a Bachelor's degree or equivalent. A minimum of 3-5 years of professional work experience with Japanese companies is required, along with a strong understanding of Japanese and international cultures. The ideal candidate will have a proven track record in key account management and business relationship development, demonstrating the ability to engage effectively with multiple functions within an organization. Excellent verbal, written, and presentation communication skills in both Japanese and English are essential. The candidate should also exhibit strong collaboration skills, a service-oriented mindset, and the ability to navigate complex environments with disciplined follow-through.

Educational Background:
The educational background required for this position includes a Bachelor's degree or equivalent. This foundational education is essential for understanding the complexities of business relationships and the dynamics of engagement within the Forum's operational framework.

Experience:
The position requires 3-5+ years of professional experience, specifically with Japanese companies. This experience is crucial for understanding the cultural nuances and business practices in Japan, which will enable the Specialist to effectively engage with Partners and foster strong relationships.

Languages:
Fluency in both Japanese and English is mandatory for this role, as the Specialist will be required to communicate effectively with Partner Representatives and internal teams. Proficiency in additional languages may be considered an advantage, but Japanese and English are essential for the position.

Additional Notes:
This position is based in Tokyo, Japan, and is a full-time role. The World Economic Forum is committed to fostering a diverse and inclusive workplace and encourages applications from all qualified candidates. The organization offers competitive compensation and benefits, reflecting its commitment to attracting and retaining top talent. The role is integral to the Forum's mission of driving positive change and enhancing global cooperation.