Product Manager

Job Posting Organization:
The Norwegian Refugee Council (NRC) is an independent humanitarian organization established to assist people forced to flee their homes due to conflict and disaster. With a workforce of approximately 15,000 staff members, NRC operates in 40 countries, providing life-saving and long-term assistance to millions of individuals each year. The organization is committed to upholding human dignity and advocating for the rights of refugees and internally displaced persons. NRC's mission is to ensure that those affected by crises receive the support they need to rebuild their lives and futures, and it emphasizes a culture of diversity, equity, and inclusion within its workforce.

Job Overview:
The Product Manager position is a pivotal role within NRC's innovative CLEAR Project, which aims to leverage artificial intelligence and predictive analytics to enhance the humanitarian sector's ability to anticipate and respond to crises. The successful candidate will be responsible for shaping the product roadmap and aligning various stakeholders to translate strategic objectives into effective digital solutions that empower humanitarian response teams globally. This role involves overseeing day-to-day product development, coordinating between research and engineering teams, and ensuring that innovative ideas transition from concept to impactful delivery. The Product Manager will also play a crucial role in driving humanitarian innovation at scale, making this position not just a job but a chance to make a significant difference in the humanitarian field.

Duties and Responsibilities:
The Product Manager will be tasked with developing and maintaining the product roadmap for the CLEAR Project, ensuring that it aligns with project goals, user needs, and NRC's AI strategy. Key responsibilities include defining and prioritizing product requirements, managing the product backlog, and overseeing development cycles in collaboration with engineering, design, and data teams. The Product Manager will lead product launches and adoption initiatives, manage stakeholder expectations, and coordinate pilots and field-testing with country teams. Additionally, the role involves tracking product performance metrics, analyzing user data for continuous improvement, ensuring compliance with NRC policies and ethical AI standards, and overseeing UX/UI design requirements. The Product Manager will also monitor trends in humanitarian technology and generate performance reports and strategic recommendations.

Required Qualifications:
Candidates must possess 5-7 years of product management experience in technology, data, or digital transformation contexts. A demonstrated track record of successfully launching and scaling complex digital products from concept through implementation is essential. The ability to translate technical capabilities for non-technical users and operational requirements for technical teams is crucial. Familiarity with modern software development practices, including agile methodologies, API integration, and cloud platforms, is required. Proficiency with product management tools and frameworks, such as user story mapping and prioritization matrices, is also necessary. Experience in conducting user research, usability testing, and human-centered design processes is expected, along with strong data literacy to define metrics and make data-informed product decisions. Candidates should have experience managing multi-stakeholder projects and a good understanding of data science, machine learning, and AI capabilities.

Educational Background:
A relevant educational background in fields such as computer science, data science, engineering, or a related discipline is required. Advanced degrees or certifications in product management or related areas may be advantageous, as they demonstrate a commitment to professional development and a deeper understanding of the technical aspects of the role.

Experience:
The ideal candidate should have a minimum of 5-7 years of experience in product management, particularly in technology-driven environments. Experience in the humanitarian sector or working closely with humanitarian operations is considered an asset, as it provides valuable insights into field realities and coordination mechanisms. The candidate should also have a systems thinking approach, enabling them to understand complex interconnections between technical components, user needs, and organizational systems.

Languages:
Fluency in English is mandatory, as it is the primary language of communication within NRC and for documentation purposes. Proficiency in additional languages, particularly those relevant to the regions where NRC operates, is considered a strong asset and may enhance the candidate's ability to engage with diverse stakeholders and communities.

Additional Notes:
The position is based in Oslo or at NRC Representation Offices in London, Brussels, Berlin, or EOR Countries including France, Italy, Denmark, Finland, and The Netherlands. Candidates must have the legal right to live and work in any of these countries, as NRC will not provide sponsorship for visas or work permits. The contract duration is set for 2 years, with an expected travel requirement of approximately 30%. The salary and benefits are aligned with NRC's Resident salary scale, which is classified as Grade 9, and includes accompanying terms and conditions. NRC is committed to being an equal opportunities employer, promoting diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.