Team Assistant (IT)

Job Posting Organization:
The Economic and Social Commission for Asia and the Pacific (ESCAP) is a regional development arm of the United Nations Secretariat, established to promote sustainable and inclusive development in the Asia-Pacific region. ESCAP focuses on policy-oriented research, analysis, and providing technical and capacity-building assistance to its member countries. The organization aims to respond to the development priorities and changing needs of countries in the region, thereby enhancing regional connectivity and cooperation. ESCAP operates in multiple countries across the Asia-Pacific region, working with various stakeholders to achieve its mission.

Job Overview:
The Team Assistant (IT) position is situated within the IT Services Management Unit of the Information Technology Section, Division of Administration at ESCAP. The incumbent will work under the direct supervision of the Senior Information Technology Assistant and overall supervision of the Chief of the IT Services Management Unit. The primary responsibility of this role is to ensure the effective delivery of Network and Telephony services. This includes a wide range of office support and administrative functions that are crucial for the smooth operation of these services. The position requires a proactive approach to problem-solving and the ability to manage multiple tasks efficiently. The Team Assistant will be involved in the installation and configuration of IP telephony systems, network systems, and audio/video conferencing hardware/software. Additionally, the role involves monitoring telecommunication expenses, managing IT services subscription records, and assisting in the preparation of various reports and presentations. The successful candidate will also be expected to provide guidance to less experienced staff and assist in data collection and analysis for decision-making purposes.

Duties and Responsibilities:
The duties and responsibilities of the Team Assistant (IT) include but are not limited to: performing a wide range of office support and administrative functions to facilitate Network and Telephony services; installing and configuring IP telephony systems and network systems, including LAN and Wi-Fi; testing audio and video conferencing hardware/software; tracking telecommunication expenses; managing IT Services Subscription records; monitoring processes and schedules related to the unit’s outputs; verifying the accuracy of requisite documents; researching and compiling information for reports and meetings; generating statistical reports and work orders; administering telephone billing reports; responding to information requests; assisting in the preparation of presentation materials; performing data entry and extraction; maintaining files and databases; providing software and office equipment support; guiding less experienced staff; assisting with data analysis and preparation of reports; updating information materials; and performing other duties as assigned.

Required Qualifications:
The required qualifications for the Team Assistant (IT) position include a high school diploma or equivalent. A first-level university degree may be accepted in lieu of two years of required experience. The candidate must possess a minimum of three years of progressively responsible experience in Network and IP telephony support, or one year if graduated with a first-level university degree. Experience with Cisco LAN Switching, Wi-Fi Controller, AP, IP phones, Jabber, and MS Teams Telephony is essential. Familiarity with the United Nations Common System or similar international organizations is desirable, as is experience in data analytics or a related area.

Educational Background:
The educational background required for this position includes a high school diploma or equivalent. A first-level university degree may be accepted in lieu of two years of required experience, indicating that candidates with higher education may have an advantage in the selection process. This flexibility allows for a broader range of applicants, including those who may have relevant experience but do not possess a formal degree.

Experience:
Candidates must have a minimum of three years of progressively responsible experience in Network and IP telephony support. If the candidate holds a first-level university degree, only one year of experience is required. This experience should include working with Cisco LAN Switching, Wi-Fi Controller, AP, IP phones, Jabber, and MS Teams Telephony. Additionally, experience in the United Nations Common System or similar international organizations is desirable, as it indicates familiarity with the operational environment of the UN. Experience in data analytics or related areas is also considered a plus, as it enhances the candidate's ability to contribute to data-driven decision-making processes.

Languages:
The mandatory language for this position is English, which is required for effective communication within the United Nations Secretariat. French is also recognized as a working language of the UN, but proficiency in English is essential for this role. Candidates should consult the UN Language Framework for details on the minimum required level for each skill in these languages, ensuring they meet the necessary language proficiency standards for the position.

Additional Notes:
The job posting does not specify the contract duration, seniority level, or whether the position is full-time or part-time. However, it is important to note that the role is situated within the United Nations framework, which typically offers competitive compensation and benefits. The organization may also consider candidates from both national and international backgrounds, reflecting its commitment to diversity and inclusion in the workplace.