Casework Supervisor, HSPRS

Job Posting Organization:
The International Rescue Committee (IRC) is a prominent international humanitarian non-governmental organization (INGO) founded in 1933 at the behest of Albert Einstein. The IRC operates in over 40 countries and 29 U.S. cities, focusing on responding to the world's most severe humanitarian crises. The organization aims to restore health, safety, education, economic wellbeing, and empowerment to individuals affected by conflict and disaster. With a workforce dedicated to delivering impactful solutions, the IRC strives to help millions regain control over their lives and strengthen their communities, embodying a force for humanity.

Job Overview:
The Casework Supervisor for the Home Study and Post-Release Services (HSPRS) program plays a crucial role in overseeing the delivery of services to unaccompanied children in the U.S. This position is part of a national, multi-million-dollar initiative that operates in over 17 offices across the country. The primary responsibilities include providing trauma-informed supervision to Senior Caseworkers and advising Crisis Case Managers. The Casework Supervisor ensures that staff are adequately onboarded, monitors service provision, and maintains adherence to best practices. This role also involves writing monthly reports, monitoring data, and ensuring compliance with changing policies and regulations. The Casework Supervisor is instrumental in ensuring that the services provided are of high quality and meet the contractual requirements for the number of children and families served.

Duties and Responsibilities:
The Casework Supervisor will supervise a team of four to six Senior Caseworkers and provide advisory support to Crisis Case Managers. Key responsibilities include monitoring case management services, reviewing documentation for accuracy and timeliness, ensuring compliance with established guidelines, and acting as a point of escalation for complex cases. The supervisor will also ensure that staff are properly onboarded and oriented, provide ongoing professional development, and maintain accurate records in electronic case files. Additionally, the supervisor will liaise with child welfare and law enforcement agencies as necessary, build a referral network for community services, and carry out a small caseload as needed to ensure responsive service delivery. Regular staff meetings will be convened to foster teamwork, especially in a remote working environment, and the supervisor will be responsible for maintaining confidentiality and adhering to trauma-informed principles.

Required Qualifications:
Candidates must possess a master’s degree in behavioral sciences, human services, or a related field, or a bachelor’s degree with at least three years of progressive experience in supervisory and case management roles. A minimum of one year of professional experience in Home Study and Post-Release Services is required. Preferred qualifications include three years of management experience, familiarity with program oversight, and compliance with contractual obligations. Candidates should demonstrate excellent verbal and written communication skills, the ability to manage complex client situations, and experience in data analysis and report writing. Knowledge of social service systems and experience in multicultural environments are also essential. Proficiency in Microsoft Office applications and other relevant platforms is required, along with the ability to pass background checks and possess a valid driver’s license.

Educational Background:
The educational requirements for this position include a master’s degree in behavioral sciences, human services, or social services. Alternatively, candidates with a bachelor’s degree and significant relevant experience may also be considered. The educational background should reflect a strong foundation in the principles of social work, case management, and trauma-informed care, which are critical for effectively supporting unaccompanied children and their sponsors.

Experience:
The position requires a minimum of three years of progressive employment experience that demonstrates supervisory and case management capabilities. Candidates should have at least one year of professional experience specifically working with Home Study and Post-Release Services. Preferred candidates will have three years of management experience, including oversight of programs and compliance with contractual obligations, as well as experience in analyzing data and writing reports.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication. Additional language skills may be beneficial, particularly in languages commonly spoken by the populations served by the IRC, enhancing the ability to connect with clients and provide culturally competent services.

Additional Notes:
This position is part of a 36-month contract, concluding on September 30, 202

• The role may require a variable work schedule, including evenings and weekends, and a dedicated private workspace is necessary when not working at an IRC office. The compensation for this position ranges from $68,614 to $78,416.16, depending on various factors such as labor market conditions and individual candidate experience. The IRC offers a comprehensive benefits package, including paid time off, medical and dental insurance, a retirement savings plan, and an Employee Assistance Program. The organization is committed to equal opportunity employment and considers all applicants based on merit without discrimination.