Intern - IT Asset Management

Job Posting Organization:
The United Nations Secretariat is an international organization founded in 1945, with a mission to maintain international peace and security" style="border-bottom: 1px dotted #007bff !important;">security, promote sustainable development, and uphold human rights. It operates in multiple countries around the world, employing thousands of individuals from diverse backgrounds. The organization is committed to fostering a collaborative and inclusive work environment, emphasizing the importance of gender equality and multiculturalism in its workforce.

Job Overview:
The internship-position" style="border-bottom: 1px dotted #007bff !important;">internship position within the United Nations Secretariat focuses on IT asset management, providing a unique opportunity for students or recent graduates to gain practical experience in a global organization. The intern will work under the supervision of the Head of the GITS unit, engaging in various tasks that contribute to the effective management of IT assets. This role is designed for individuals who are eager to learn and develop their skills in a professional setting, particularly in the areas of IT asset tracking, computer preparation, and technical support. The internship is expected to last between three to six months, allowing interns to immerse themselves in the operations of the United Nations and gain valuable insights into the workings of international organizations.

Duties and Responsibilities:
The intern will be responsible for a range of duties aimed at supporting the IT asset management process. These include participating in daily IT asset management tasks to ensure accurate records and tracking of IT assets. The intern will support the laptop decommissioning process, which involves data cleaning, wiping, and the removal of hardware components. Additionally, the intern will prepare computers for enrollment in the Microsoft Intune platform and coordinate with users for the replacement and distribution of computers. Monitoring and documenting computer distribution and deployment using Excel tools will also be part of the responsibilities. The intern will perform second-level desktop troubleshooting in collaboration with Help Desk staff and provide technical advice and assistance to clients as required. Furthermore, the intern will prepare, maintain, and update files (both electronic and paper) and internal databases related to IT assets, draft and update desktop configuration documentation and reports, and perform other related duties as required in support of IT operations.

Required Qualifications:
To qualify for the United Nations Secretariat internship programme, applicants must be enrolled in the final academic year of a first-level university degree programme (Bachelor's degree or equivalent) or in a graduate school programme (Master's degree or equivalent) at the time of submission. Alternatively, applicants may have completed one of the aforementioned academic degrees. Preferred fields of study include computer sciences, business administration, procurement, or related areas. Additionally, candidates should possess knowledge of IT asset management processes and lifecycle management, practical knowledge of hardware handling, data sanitization, and software installation. Strong Excel skills for data entry, monitoring, and reporting are essential, along with basic experience in desktop troubleshooting and customer support. Good organizational and communication skills, attention to detail, and the ability to work collaboratively in a multicultural and gender-neutral environment are also required.

Educational Background:
Candidates must be enrolled in or have completed a first-level university degree programme (Bachelor's degree) or a graduate school programme (Master's degree or higher) in a relevant field such as computer sciences, business administration, or procurement. This educational background is crucial for understanding the technical and administrative aspects of IT asset management.

Experience:
The internship does not require professional work experience, making it accessible for students or recent graduates who are looking to gain practical experience in the field of IT asset management. However, candidates should have some basic experience in desktop troubleshooting and customer support, which can be gained through academic projects or internships.

Languages:
Fluency in either English or French is required for this internship, as these are the working languages of the United Nations Secretariat. A working knowledge of the other language is considered an asset, enhancing the intern's ability to communicate effectively in a bilingual environment.

Additional Notes:
Interns are not financially remunerated by the United Nations, meaning that they will not receive a salary for their work. All costs and arrangements for travel, visas, accommodation, and living expenses are the responsibility of the interns or their sponsoring institutions. Interns who are not citizens or permanent residents of Switzerland may need to obtain the appropriate visa and work authorization before starting the internship. It is important for successful candidates to discuss their specific visa requirements prior to accepting the internship offer. Furthermore, the United Nations does not charge any fees at any stage of the recruitment process, ensuring that applicants are not required to pay for application, interview, or training processes.