Director of Fundraising Data

Job Posting Organization:
Mercy Corps is a global non-profit organization that operates with the belief that a better world is possible. Established to address the challenges faced by communities in crisis, Mercy Corps aims to empower individuals and communities to achieve their full potential. The organization is committed to diversity and inclusion, recognizing that a diverse workforce enhances its ability to create long-term impact. Mercy Corps employs several dozen professionals across various fields, including fundraising, marketing, data management, and communications, and operates in multiple countries worldwide, working collaboratively to support communities in need.

Job Overview:
The Director of Fundraising Data is a strategic leader and technical project manager responsible for overseeing the integrity, accessibility, and strategic application of fundraising data at Mercy Corps. This role is crucial in supporting informed decision-making, optimizing fundraising operations, and contributing to revenue growth. The Director will lead a significant CRM migration to Blackbaud Raiser’s Edge NXT, ensuring that the system empowers fundraisers, enhances donor engagement, and streamlines operational workflows. This position requires a blend of technical fluency and a deep understanding of fundraising strategies, making it essential for translating strategic goals into operational solutions. The Director will collaborate with various departments, including Development, Marketing & Communications, IT, and Business Intelligence, to implement scalable systems and reporting tools that support the organization’s fundraising efforts.

Duties and Responsibilities:
The key responsibilities of the Director of Fundraising Data include leading the strategic and technical execution of the CRM transition to Raiser’s Edge NXT, ensuring that the database remains optimized for gift processing and serves as the system of record for revenue and donor data. The Director will translate fundraising strategies into functional system designs, guide user onboarding and training, and coordinate with IT and vendors for implementation and long-term support. Additionally, the Director will deepen the fundraising data architecture, align CRM structures with KPIs, develop scalable architectures for predictive analytics, and document governance protocols to ensure data quality. The role also involves building a reporting strategy that supports data-driven decision-making, integrating engagement metrics, and promoting strong data governance. Furthermore, the Director will act as a bridge between Mercy Corps Global and Mercy Corps Europe, ensuring alignment in fundraising data systems and compliance with data protection standards.

Required Qualifications:
Candidates for the Director of Fundraising Data position must possess a BA/S in computer or applied sciences or a related field. They should have at least 6 years of experience in database management, systems, reporting, and analysis. Experience in hiring, training, and supervising team members is essential, along with a proven track record of managing large CRMs and overseeing database migrations. Critical thinking skills are necessary for breaking down complex problems and proposing effective solutions. A customer service orientation, strong communication skills, and the ability to navigate between technical and non-technical roles are also required. The ideal candidate should demonstrate initiative, decisiveness, and a commitment to teamwork, with an appreciation for diverse work styles.

Educational Background:
The educational background required for this position includes a Bachelor’s degree in computer science, applied sciences, or a related field. This foundational knowledge is crucial for understanding the technical aspects of data management and systems integration necessary for the role.

Experience:
The position requires a minimum of 6 years of relevant experience in data management, systems, reporting, and analysis. Candidates should have experience managing large-scale CRM systems and overseeing database migrations, as well as a history of leading cross-team projects. This level of experience is essential for effectively navigating the complexities of fundraising data and ensuring successful outcomes in the role.

Languages:
While the job description does not specify mandatory languages, proficiency in English is likely essential given the organization's global operations. Additional language skills may be beneficial, particularly in regions where Mercy Corps operates, to enhance communication with diverse stakeholders.

Additional Notes:
This position is based in Portland, Oregon, at Mercy Corps Headquarters, but it can also be performed remotely within the United States, subject to review and approval. The organization emphasizes ongoing learning, allowing team members to dedicate 5% of their time to personal and professional development activities. Mercy Corps is committed to fostering a diverse and inclusive work environment, ensuring equal employment opportunities for all individuals regardless of their background. The organization adheres to strict safeguarding and ethical standards, promoting a safe and respectful workplace for all team members.