Technical Support Consultant for Parent Portal Application

Job Posting Organization:
The job posting organization is UNRWA (United Nations Relief and Works Agency for Palestine Refugees in the Near East), which was established in 194

• The agency's mission is to provide assistance and protection to Palestine refugees and to work towards their development. UNRWA operates in five fields: Jordan, Lebanon, Syria, the West Bank, and Gaza, employing over 30,000 staff members. The organization focuses on education, health care, social services, and emergency assistance, aiming to improve the living conditions of Palestine refugees and support their rights.

Job Overview:
The Technical Support Consultant for the Parent Portal Application will play a crucial role in providing technical support for the Parent Portal, which is an integral part of the educational system portfolio aimed at enhancing service delivery to beneficiaries. The consultant will be responsible for ensuring a smooth transition of the Parent Portal infrastructure, providing Level 2 and Level 3 technical support, and troubleshooting issues related to Azure Kubernetes Service (AKS) and containerized workloads. The role requires monitoring and maintaining Kubernetes clusters, performing deployments and upgrades, and ensuring system availability and performance optimization. The consultant will also be tasked with preparing technical reports and maintaining comprehensive documentation related to the application and its performance.

Duties and Responsibilities:
The duties and responsibilities of the Technical Support Consultant include:

• Supporting the technical handover of the Parent Portal infrastructure, ensuring a smooth transition of ownership for infrastructure resources.
• Providing Level 2/Level 3 technical support for the Parent Portal and its integrated services.
• Troubleshooting and resolving issues related to Azure Kubernetes Service (AKS) and containerized workloads.
• Monitoring, managing, and maintaining Kubernetes clusters to ensure performance, reliability, and scalability.
• Performing deployment, configuration, and upgrades of Kubernetes clusters and Azure resources.
• Conducting maintenance and monitoring tasks to ensure system availability and efficient performance, while preparing and presenting technical reports on application performance and operational issues.
• Maintaining accurate and up-to-date documentation, including inventories, configurations, procedures, troubleshooting steps, and best practices.
• Supporting CI/CD pipelines and other related tasks as assigned.

Required Qualifications:
The required qualifications for this position include:

• A university degree from an accredited educational institution in computer sciences, information technology, or a related discipline.
• A minimum of 5 years of progressively responsible experience in Azure cloud infrastructure, with strong knowledge of Kubernetes.
• Hands-on experience with Microsoft Azure and Azure Kubernetes Service (AKS).
• Experience with DevOps practices and familiarity with networking concepts and observability tools.

Educational Background:
Candidates must possess a university degree from an accredited institution in fields such as computer science, information technology, electrical/computer engineering, or other related disciplines. This educational background is essential to ensure the consultant has the necessary technical knowledge and skills to perform the job effectively.

Experience:
The position requires a minimum of 5 years of progressively responsible experience in Azure cloud infrastructure, with a strong emphasis on Kubernetes. Candidates should have hands-on experience with Microsoft Azure and Azure Kubernetes Service (AKS), as well as familiarity with DevOps practices. This level of experience is crucial for troubleshooting and resolving complex technical issues that may arise during the operation of the Parent Portal application.

Languages:
Fluency in both Arabic and English is required for this position, as these are the working languages of UNRWA. Proficiency in these languages is essential for effective communication and collaboration within the organization and with stakeholders.

Additional Notes:
The consultancy is based in UNRWA HQA Amman, Jordan, with a contract duration of up to 12 months. The selected candidate will receive a monthly remuneration equivalent to A15 Step 1, amounting to JOD 1,080.38 for each fully completed month. The possibility of contract extension is subject to the availability of funds, continuing need, and satisfactory performance. It is important to note that the United Nations does not charge any fees at any stage of the recruitment process, ensuring a fair and transparent hiring process.