IT Analyst, Client Change Management & Learning

Job Posting Organization:
The World Bank Group is a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. Established with 189 member countries and over 130 offices worldwide, the organization is one of the largest sources of funding and knowledge for developing countries. The World Bank Group works with public and private sector partners, investing in groundbreaking projects and utilizing data, research, and technology to develop solutions to the most urgent global challenges. The organization is committed to making a significant impact on the lives of people in developing nations by addressing their most pressing development challenges.

Job Overview:
The IT Analyst, Client Change Management & Learning position is integral to the World Bank Group's mission of ending extreme poverty and boosting shared prosperity. This role is situated within the Information and Technology Solutions (ITS) Vice Presidential Unit (VPU), which is responsible for delivering transformative information and technologies to staff across more than 150 locations. The position will focus on supporting the talent and learning team operations, specifically in the areas of talent management, employee engagement, workforce management, and workplace management. The successful candidate will lead the Skills Refresh program, which is essential for the development of ITS staff, ensuring that they are equipped with the necessary skills to meet current and future technological demands. The role requires collaboration with various stakeholders, including subject matter experts and departmental learning connectors, to ensure the relevance and quality of learning content. Additionally, the analyst will manage research and advisory services, providing guidance to ITS users on accessing valuable resources and insights from leading research firms.

Duties and Responsibilities:
The duties and responsibilities of the IT Analyst include leading and supporting the planning, design, and implementation of the Skills Refresh program, focusing on technical topics. This involves designing and implementing learning activities following the ADDIE model, engaging with stakeholders to ensure the quality of learning content, and managing vendors and budgets. The analyst will also oversee Research and Advisory services, ensuring ITS staff have access to trusted insights and tools for informed decision-making. Responsibilities include acting as a liaison between ITS users and vendors, monitoring the effectiveness of services, and supporting initiatives around career architecture and competency profiles. The analyst will also lead and support various projects under the strategic areas of talent management and workforce management.

Required Qualifications:
Candidates must possess a Master's degree in a relevant field such as information technology, information management, learning, or communications, along with at least 2 years of relevant experience. Alternatively, a Bachelor's degree with 3 years of experience is acceptable. A strong understanding of information technology and adult learning principles is essential, as well as experience in instructional design and modern learning practices. Candidates should demonstrate strong interpersonal skills, analytical and research capabilities, effective project management abilities, and proficiency in learning management tools. Familiarity with Microsoft O365 and data presentation tools like Excel or Tableau is advantageous.

Educational Background:
The educational background required for this position includes a Master's degree in a relevant field such as information technology, information management, learning, or communications. A Bachelor's degree is acceptable if accompanied by additional years of relevant experience. The candidate should have a solid understanding of adult learning principles and instructional design methodologies, particularly the ADDIE model, to effectively contribute to the development of learning programs.

Experience:
The position requires candidates to have a minimum of 2 years of relevant experience with a Master's degree or 3 years with a Bachelor's degree. Experience in adult learning principles, instructional design, and familiarity with modern learning technologies is crucial. Candidates should also have experience in project management and vendor management, particularly in large, multicultural organizations.

Languages:
The mandatory language for this position is English. Proficiency in additional languages is considered a plus, although not explicitly stated in the job description.

Additional Notes:
This position is a local recruitment opportunity with a term duration of 3 years. The World Bank Group offers a comprehensive benefits package, including a retirement plan, medical, life, and disability insurance, as well as paid leave, including parental leave. The organization is committed to diversity and inclusion, ensuring equal opportunities for all candidates regardless of gender, religion, race, ethnicity, sexual orientation, or disability.