Técnico/a de Soporte en Fidelización

Job Posting Organization:
The organization is dedicated to enhancing customer loyalty and engagement through innovative support solutions. Established in the early 2000s, it has grown to employ over 500 professionals across various departments. The organization operates in multiple countries, focusing on delivering exceptional customer service and support to clients worldwide. Its mission is to foster long-term relationships with customers by providing tailored support and solutions that meet their unique needs.

Job Overview:
The position of Técnico/a de Soporte en Fidelización involves providing essential support to customers, ensuring their satisfaction and loyalty to the organization. The role requires a proactive approach to customer service, addressing inquiries and resolving issues efficiently. The successful candidate will be expected to collaborate with various teams to enhance customer experiences and implement strategies that promote customer retention. This position is crucial for maintaining the organization's reputation for excellent service and fostering a loyal customer base. The candidate will also be responsible for analyzing customer feedback and suggesting improvements to the support processes.

Duties and Responsibilities:

• Provide timely and effective support to customers, addressing their inquiries and concerns.
• Collaborate with internal teams to resolve customer issues and improve service delivery.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Develop and implement strategies to enhance customer loyalty and retention.
• Maintain accurate records of customer interactions and support activities.
• Train and guide new team members on customer support best practices.
• Participate in regular meetings to discuss customer feedback and service improvements.
• Stay updated on industry trends and best practices in customer support and loyalty programs.

Required Qualifications:

• Strong communication skills, both verbal and written, in Spanish and English.
• Excellent problem-solving abilities and a customer-oriented mindset.
• Proficiency in using customer support software and tools.
• Ability to work collaboratively in a team environment.
• Strong organizational skills and attention to detail.
• Experience in customer service or support roles is preferred.

Educational Background:
A bachelor's degree in business administration, marketing, or a related field is preferred. Relevant certifications in customer service or support may also be beneficial.

Experience:
A minimum of 2 years of experience in customer service or support roles is required. Experience in a similar industry or with loyalty programs is a plus.

Languages:
Fluency in Spanish is mandatory, and proficiency in English is highly desirable. Knowledge of additional languages is a plus and can enhance the candidate's profile.

Additional Notes:
This is a full-time position based in Madrid, Spain. The organization offers competitive compensation and benefits, including health insurance, paid time off, and opportunities for professional development. The role may involve occasional travel for training or meetings.