Individual Contractor - Mail and Sales Clerk

Job Advertisement

Position Title: Individual Contractor - Mail and Sales Clerk
Location: Geneva
Country: Switzerland
Deadline Date: Not specified

Job Details

Job Posting Organization:
The United Nations Postal Administration (UNPA) is responsible for providing postal services to the United Nations and its specialized agencies. Established to ensure effective communication and mail delivery within the UN system, UNPA operates in multiple countries and serves a diverse clientele, including UN staff and visitors. The organization aims to promote philatelic products and enhance the visibility of the UN's work through its postal services. UNPA is committed to professionalism, accountability, and client-oriented service, ensuring that all postal operations are conducted efficiently and effectively.

Job Overview:
The Individual Contractor - Mail and Sales Clerk position is crucial for the successful sale of philatelic products and the reproduction of personalized stamp sheets at the UNPA Sales Counter in Geneva. The contractor will be responsible for providing excellent customer service, handling sales transactions, and ensuring timely delivery of mail. This role requires a proactive approach to managing inventory, generating sales reports, and maintaining the display of products. The contractor will also liaise with various UN offices and external vendors, ensuring that customer requests are addressed promptly. The position combines sales, customer service, and administrative tasks, making it essential for the smooth operation of the UNPA Sales Counter.

Duties and Responsibilities:
The contractor will perform a variety of duties under the supervision of the Supervisor of Mail Operations. Key responsibilities include:

• Acting as a sales clerk at the UNPA Sales Counter and Personalized Stamp Shop, providing assistance to customers and answering queries.
• Handling cash and credit card transactions, ensuring accurate banking of sales revenue.
• Generating daily sales reports and submitting relevant monthly reports to Swiss Post regarding mail outs.
• Processing and franking mails for postage, ensuring timely delivery to SAFI and the UNOG mailroom.
• Maintaining proper stock levels through timely replenishment and conducting stock takes.
• Setting up and operating photographic, computer, and printing equipment for the reproduction of personalized stamp sheets.
• Liaising with the UNPA Office in Vienna and other relevant UNOG offices to follow up on customer requests.
• Maintaining the display inventory and ensuring a professional presentation of products at the sales counter.

Required Qualifications:
Candidates must possess a high school diploma and have some relevant work experience. A good knowledge of UNPA philatelic products is essential, along with manual skills for handling stamps and other related items. Experience with photography and printing equipment is required to effectively reproduce personalized stamp sheets. Professionalism, client-orientation, and accountability are critical attributes for this role. Additionally, a good understanding of postal rules and regulations, as well as knowledge of the UN's work, is desirable. Flexibility in handling various tasks and adapting to changing situations is also important.

Educational Background:
A high school diploma is the minimum educational requirement for this position. Candidates with further education or specialized training in areas related to sales, customer service, or postal operations may have an advantage in the selection process.

Experience:
The position requires some relevant work experience, particularly in sales or customer service roles. Experience in handling cash transactions and managing inventory is beneficial. Familiarity with philatelic products and postal operations will enhance a candidate's suitability for this role.

Languages:
Fluency in both oral and written English and French is mandatory for this position, as these are the working languages of the United Nations Secretariat. Knowledge of another official United Nations language is considered an advantage and may enhance communication with a broader range of clients and stakeholders.

Additional Notes:
The position is expected to last from May 5, 2025, to December 19, 202

• It is important to note that the United Nations does not charge any fees at any stage of the recruitment process, including application, interview, or training. The organization also emphasizes that it does not request information regarding applicants' bank accounts.