Technicien de Conférence G5

Job Posting Organization:
The World Health Organization (WHO) is a specialized agency of the United Nations responsible for international public health. Established on April 7, 1948, WHO has a mission to promote health, keep the world safe, and serve vulnerable populations. The organization operates in over 150 countries and has more than 7,000 employees worldwide. WHO's primary goal is to ensure that all people can attain the highest possible level of health, and it works with countries to improve health systems, respond to health emergencies, and promote healthier lifestyles.

Job Overview:
The position of Technicien de Conférence G5 is crucial for the effective and efficient delivery of administrative and logistical services related to conference services within the WHO's regional office. The incumbent will provide technical assistance during the preparation and execution of internal and external meetings, ensuring that all audiovisual and technical requirements are met. This role requires a proactive approach to problem-solving and the ability to work under pressure while managing multiple tasks simultaneously. The technician will be responsible for setting up and testing audiovisual equipment, assisting during meetings, and maintaining equipment to ensure optimal performance. The position demands a high level of technical expertise in audiovisual systems and a commitment to delivering high-quality service to all stakeholders involved in the conference process.

Duties and Responsibilities:

• Preparation and Installation: Participate in the design of technical plans; install, configure, and test audiovisual equipment necessary for conferences (audio, video, projection, LED screens, simultaneous translation, etc.). Verify network connectivity and audio/video links before each session, adjusting sound, image, and lighting for optimal quality. Collaborate with meeting organizers to understand requirements and make suitable proposals. Manage room bookings and prepare conference rooms according to specifications. Work with internal teams and external vendors to ensure equipment compatibility and compliance with technical requirements.
• Assistance During Meetings: Provide real-time technical assistance during conferences and manage live broadcasts. Monitor sound, image quality, and streaming, quickly resolving any technical issues that arise. Support participants in using videoconferencing tools, presentations, and teleprompters. Archive audio/video content as necessary and ensure its transmission to the relevant service while adhering to confidentiality and data protection protocols.
• Maintenance and Follow-Up: Quickly diagnose technical problems and implement appropriate solutions, informing the supervisor of interventions. Document resolutions and ensure regular preventive and corrective maintenance of equipment. Report maintenance or replacement needs and propose technological improvements to optimize meeting quality. Participate in technical evaluations of equipment during the purchasing process. Stay informed about technological advancements in audiovisual, videoconferencing, and streaming technologies. Engage in continuous training or technical certifications.
• Perform other tasks related to the sub-unit as needed.

Required Qualifications:
Essential: Secondary school diploma (baccalauréat) with a certificate in audiovisual technology and/or IT. Desirable: Minimum Bac +2 diploma in audiovisual techniques or IT is an asset. Certification in audiovisual or networking fields (e.g., Dante, Streaming, vMix, Blackmagic) is a plus. Candidates must demonstrate a solid understanding of audiovisual principles, including sound, projection, lighting, recording, and broadcasting. Knowledge of videoconferencing systems (Zoom, Teams, Webex, etc.) and streaming is essential. Familiarity with Windows operating systems and computer networking (LAN/Wi-Fi) is required, along with an understanding of audio/video connectivity and IP protocols.

Educational Background:
Candidates must possess at least a secondary school diploma (baccalauréat) with a certificate in audiovisual technology and/or IT. A higher education diploma (Bac +2) in audiovisual techniques or IT is preferred. Additional certifications in audiovisual or networking technologies will be considered an advantage.

Experience:
A minimum of 5 years of relevant experience in a similar position, particularly in the technical organization of conferences, seminars, or international events, is essential. Proven experience in the installation, configuration, and operation of advanced digital conferencing systems is required. Candidates should have a track record of managing technical aspects of conferences and events successfully.

Languages:
Essential: Excellent command of the French language. Desirable: Good knowledge of the English language is an asset.

Additional Notes:
The WHO offers an attractive remuneration package for general service staff, which includes a net annual base salary starting from 11,981,000 XAF, subject to mandatory deductions for pension contributions and health insurance, if applicable. Staff members are entitled to 30 days of annual leave. The position may involve additional considerations for candidates separated due to the 2025 Prioritization and Realignment Process. Only candidates under serious consideration will be contacted, and a written test or asynchronous video assessment may be used as part of the screening process. Candidates selected for an interview will need to provide scanned copies of their required qualifications in advance. WHO is committed to diversity and inclusion in its workforce and encourages applications from women, persons with disabilities, and nationals of underrepresented member states.