Operations Associate (Volunteer Lifecycle Management)

Job Posting Organization:
The United Nations Development Programme (UNDP) is a global development network established in 1965, with a mission to eradicate poverty and reduce inequalities through sustainable development. UNDP operates in approximately 170 countries and territories, working with governments and people to address development challenges. The organization employs over 17,000 personnel worldwide and focuses on various areas including democratic governance, sustainable development, and climate change. UNDP is committed to promoting gender equality and empowering women and girls, ensuring that development is inclusive and sustainable across all regions.

Job Overview:
The Operations Associate position within the Volunteer Services Centre (VSC) of UNV is crucial for supporting the lifecycle management of UN Volunteers. The role involves overseeing the entire volunteer lifecycle, from recruitment and onboarding to contract administration and separation. The Operations Associate will ensure that all processes are executed in a timely, accurate, and compliant manner, adhering to the UN Volunteers Conditions of Service (COS). This position requires collaboration with various stakeholders, including UN agencies and internal teams, to deliver high-quality services and maintain the integrity of operations. The incumbent will also be responsible for advising stakeholders on policies and procedures, promoting a client-focused approach, and supporting the implementation of the VSC work plan. The role is essential for maintaining high standards of service delivery across multiple countries and ensuring that all operational processes are aligned with organizational policies.

Duties and Responsibilities:
The Operations Associate will be responsible for a wide range of duties, including:

• Facilitating the processing of volunteer assignments from offer issuance through entry on duty and separation, including contract generation and management, benefits and entitlements administration, and verification of documentation.
• Administering volunteer contracts and managing lifecycle processes, ensuring compliance with UNV Conditions of Service.
• Handling complex cases such as medical evacuations and contract amendments, ensuring confidentiality and compliance with policies.
• Reviewing and validating supporting documentation for payroll processing and maintaining accurate records in corporate systems.
• Liaising with Regional Offices and UN entities to coordinate service delivery and resolve operational queries.
• Monitoring lifecycle cases and service transactions, identifying risks and delays, and supporting timely resolution of operational issues.
• Contributing to knowledge management by identifying operational gaps and supporting the development of training materials and best practices.
• Performing other duties as necessary for the efficient functioning of the Office and the Organization.

Required Qualifications:
Candidates must possess a secondary education with at least six years of relevant work experience, or a Bachelor's degree in Human Resources, Business, or Public Administration with at least three years of relevant work experience. The position requires advanced proficiency in MS Office applications and experience with web-based management systems. Strong client service skills and the ability to manage communications effectively are essential. Candidates should also demonstrate knowledge of integrated HR management systems and have experience in an international or non-profit context, particularly in relation to volunteer management.

Educational Background:
The educational background required for this position includes a secondary education with significant work experience or a Bachelor's degree in a relevant field such as Human Resources, Business Administration, or Public Administration. Candidates with a professional HR certification are preferred, although it is not mandatory. The educational qualifications should align with the responsibilities of managing volunteer lifecycle services and ensuring compliance with organizational policies.

Experience:
The position requires a minimum of 3 to 6 years of experience in client services provision at the national or international level. Candidates should have experience in HR transactions, recruitment processes, and benefits and entitlements administration. Experience working with volunteers or in a non-profit context is considered an asset, as is familiarity with web-based management systems and digital platforms.

Languages:
Fluency in English, French, and Arabic is required for this position. Candidates must be able to communicate effectively in these languages, both verbally and in writing, to engage with diverse stakeholders and ensure clear understanding of policies and procedures. Proficiency in additional languages may be considered an advantage but is not mandatory.

Additional Notes:
This position is open to nationals of Tunisia only and is part of a UNDP NPSA contract. The organization values diversity and encourages qualified applicants from all backgrounds to apply. The role is full-time and may involve working with various stakeholders across different locations. UNDP is committed to creating an inclusive workplace and does not tolerate harassment or discrimination. The organization reserves the right to select multiple candidates from this vacancy announcement and may retain applications for similar positions in the future. Candidates should be aware that UNDP does not charge any fees during the recruitment process.