IT Operations Assistant G5

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of extreme weather. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who work tirelessly to ensure effective humanitarian assistance reaches millions globally. WFP is committed to diversity and equal employment opportunities, encouraging qualified candidates from all backgrounds to apply. The organization has been recognized for its efforts, notably being awarded the Nobel Peace Prize in 2020, which underscores its commitment to humanitarian work and the importance of security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security in global peace efforts.

Job Overview:
The IT Operations Assistant will play a crucial role in providing technical support for ICT operations, infrastructure, telecommunications, cybersecurity, identity management, and digital solutions. This position is essential for ensuring reliable and secure technology services that enable WFP's humanitarian operations across Afghanistan. The successful candidate will be responsible for first- and second-line IT support, ensuring timely resolution of incidents and service requests, and maintaining the integrity of WFP's ICT systems. The role requires a proactive approach to problem-solving and a commitment to delivering high-quality service to WFP users, thereby directly contributing to the organization's mission of saving lives and improving the livelihoods of those in need.

Duties and Responsibilities:
The duties and responsibilities of the IT Operations Assistant include:

• Providing first- and second-line IT support to WFP users, ensuring timely resolution of incidents and service requests.
• Installing, configuring, maintaining, and troubleshooting computers, mobile devices, peripherals, and standard software.
• Supporting network infrastructure, Wi-Fi, connectivity, telecommunications services, and routine preventive maintenance.
• Assisting with identity and access management, including user account administration and access reviews.
• Providing technical support for SCOPE and other beneficiary management solutions.
• Maintaining accurate ICT asset inventory and lifecycle records, including deployment, transfer, verification, and disposal.
• Supporting cybersecurity compliance, endpoint remediation, incident reporting, and user awareness activities.
• Delivering user training, maintaining technical documentation, and coordinating with vendors and technical teams as required.

Required Qualifications:
The required qualifications for the IT Operations Assistant position include:

• Completion of secondary education; post-secondary studies in Information Technology, Computer Science, Telecommunications, or a related field are desirable.
• At least five years of relevant experience in ICT operations, service desk support, telecommunications, network administration, or a related field.
• Experience with Microsoft Windows, Microsoft 365, and enterprise ICT environments is desirable.
• Strong analytical, communication, teamwork, and problem-solving skills in a multicultural operational environment are essential.

Educational Background:
Candidates should have completed secondary education, with post-secondary studies in Information Technology, Computer Science, Telecommunications, or a related field being highly desirable. This educational background provides the foundational knowledge necessary for the technical aspects of the role, including understanding ICT infrastructure and operations.

Experience:
The position requires at least five years of relevant experience in ICT operations, service desk support, telecommunications, network administration, or a related field. This level of experience is crucial for ensuring that the candidate is well-versed in the technical requirements of the role and can effectively support WFP's ICT operations.

Languages:
Fluency in both oral and written communication in English and local languages (Pashto/Dari) is mandatory. Proficiency in these languages is essential for effective communication with WFP users and stakeholders, ensuring that technical support is accessible to all.

Additional Notes:
The position is full-time and based in Kabul, Afghanistan. WFP offers an attractive compensation package, which includes various benefits and opportunities for professional development. The organization is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. All applications must be submitted through WFP's online recruiting system, and only shortlisted candidates will be contacted for the next stage of the recruitment process. WFP emphasizes a commitment to an inclusive work environment free from discrimination and harassment.