IT Solutions Associate (Re-advertised)

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, established to save lives in emergencies and to use food assistance as a means to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and extreme weather shocks. WFP operates in numerous countries around the globe, employing thousands of individuals dedicated to humanitarian efforts. The organization is committed to diversity and equal employment opportunities, ensuring that all qualified candidates are encouraged to apply regardless of their background. WFP's mission is to ensure that effective humanitarian assistance reaches millions of people worldwide, and it has been recognized for its efforts, notably being awarded the Nobel Peace Prize in 202

• WFP fosters a diverse and inclusive work environment, investing in the personal and professional development of its employees through various training and mentorship programs, and offers opportunities for internal mobility across its global offices.

Job Overview:
The IT Solutions Associate position at WFP is designed for individuals who will provide technical support in the development, maintenance, testing, and installation of IT solutions that meet operational needs. The role requires a proactive approach to problem-solving and the ability to work independently with minimal supervision. The associate will be responsible for writing code, maintaining technical documentation, conducting unit and integrated testing of new code, assisting in the installation and configuration of IT systems, and providing user support. This position is crucial for ensuring that IT solutions are efficient, effective, and aligned with WFP's operational requirements. The associate will also be involved in training users on automated operational procedures and collecting data for accurate reporting. This role is essential for the smooth functioning of IT operations within WFP, contributing to the overall mission of the organization.

Duties and Responsibilities:

• Write code to assist in the development and installation of efficient and effective IT solutions.
• Maintain up-to-date technical documentation related to developed IT solutions to facilitate system maintenance.
• Conduct unit or integrated testing of new code lines, improvements to existing code, or patches to ensure compliance with technical specifications.
• Assist in the installation, configuration, and customization of IT systems while adhering to WFP's IT standards, guidelines, and procedures.
• Provide support during the commissioning of IT systems and ensure proper usage of the solutions.
• Respond independently to user inquiries, escalating issues to higher levels when necessary to ensure accurate information is communicated.
• Assist in preparing materials and organizing training sessions on automated operational procedures to promote efficient use of IT systems.
• Collect and aggregate data and conduct simple analyses to aid in the preparation of accurate reports.
• Perform any other tasks as required by the organization.

Required Qualifications:
The ideal candidate for the IT Solutions Associate position should have a strong foundation in IT solutions development and support. A minimum of six years of relevant experience in the field is required, along with a demonstrated ability to assist team members in enhancing their technical skills and staying updated with industry developments. Candidates should possess a solid understanding of IT operations and be capable of providing technical advice and support. Familiarity with project management principles and the ability to facilitate project planning is also beneficial. The candidate should be proactive, detail-oriented, and possess strong problem-solving skills.

Educational Background:
Candidates must have completed secondary education, with a post-secondary certificate in a relevant functional area being desirable. This educational background will provide the foundational knowledge necessary for the technical aspects of the role.

Experience:
A minimum of six years of professional experience in the IT field is required. This experience should include practical involvement in IT operations, development, and support, as well as a track record of assisting colleagues in improving their technical capabilities. Candidates should have gained technical knowledge through hands-on experience in various IT operations.

Languages:
Fluency in French (level C) is mandatory for this position. Knowledge of English is considered an asset and would be beneficial for communication within the organization and with international partners.

Additional Notes:
The position is offered as a Fixed Term contract for one year, renewable upon confirmation of the probationary period, or as a Service Contract for 12 months, also renewable. The role is full-time and based in Antananarivo, Madagascar. WFP emphasizes the importance of an inclusive work environment and is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization does not charge any fees during the application process and encourages all qualified candidates to apply.