IT Operations Associate

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of extreme weather. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who are committed to the mission of alleviating hunger and promoting security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security. WFP is recognized for its efforts and was awarded the Nobel Peace Prize in 2020, highlighting its significant contributions to global humanitarian efforts. The organization values diversity and inclusion, ensuring that its workforce reflects the communities it serves, and actively promotes equal employment opportunities for all individuals, regardless of their background.

Job Overview:
The IT Operations Associate position at WFP is crucial for coordinating and guiding IT maintenance and support activities to ensure the effective delivery of IT services. The role requires a proactive approach to problem-solving and the ability to work independently with minimal supervision. The associate will be responsible for monitoring technology reliability, identifying user needs, and analyzing data to produce reports that inform decision-making. This position also involves providing technical training to end-users and supporting the implementation of new applications, ensuring that WFP staff have the necessary tools to perform their duties effectively. The associate will work closely with IT teams to enhance service delivery and contribute to the continuous improvement of IT processes within the organization.

Duties and Responsibilities:
The duties and responsibilities of the IT Operations Associate include:

• Carrying out system and hardware maintenance tasks, including running specialized network monitoring and system protection to ensure technology operates effectively.
• Monitoring technology reliability and identifying user needs, analyzing data, and producing accurate reports to recommend IT solutions.
• Resolving standard IT queries independently and escalating complex issues as necessary to ensure accurate information is provided to staff.
• Providing standard technical training to end-users on commonly used technology and systems to assist WFP staff in their work.
• Guiding and training junior colleagues in delivering IT support services to enhance staff capabilities.
• Coordinating the implementation of new applications to equip WFP staff with effective tools.
• Drafting standard materials such as end-user and technical documentation to ensure staff access necessary information about IT services and products.
• Implementing improvements to methods and processes within the IT division to support continuous service enhancement.
• Coordinating the installation and maintenance of telecommunications systems and equipment to ensure optimal service delivery. 1
• Leading a team of IT staff to meet individual and team objectives in compliance with relevant regulations and policies. 1
• Following emergency response processes and procedures to support emergency food assistance needs.

Required Qualifications:
The required qualifications for the IT Operations Associate position include:

• Completion of secondary school education, with a post-secondary certificate in a related functional area.
• A minimum of 6 years of relevant work experience in IT operations or a related field.
• Demonstrated experience in the installation, configuration, and testing of new hardware to enhance system performance.
• Proven ability to analyze IT service management results and develop recommendations for service delivery improvements.
• Solid field-level experience in implementing and supporting IT and telecommunications systems, particularly in emergency operational environments.

Educational Background:
Candidates must have completed secondary school education and possess a post-secondary certificate in a relevant functional area. This educational background is essential to ensure that the candidate has the foundational knowledge necessary for the technical aspects of the role.

Experience:
The position requires a minimum of 6 years of relevant work experience in IT operations or a related field. Candidates should have demonstrated experience in hardware installation, configuration, and testing, as well as a solid understanding of IT service management and telecommunications systems, particularly in challenging environments such as emergencies.

Languages:
Fluency in both oral and written communication in English is mandatory, as it is the UN language in use at the duty station in Türkiye. Proficiency in Turkish or any other local language is considered an asset and may enhance the candidate's ability to communicate effectively with local staff and stakeholders.

Additional Notes:
This position is full-time and based in Gaziantep, Türkiye. The World Food Programme offers an attractive compensation package, which includes various benefits and opportunities for personal and professional development. WFP is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. All applications must be submitted through the WFP online recruiting system, and candidates are advised to ensure their profiles are complete and accurate before applying. Selected candidates will undergo rigorous reference and background checks as part of the recruitment process.