IT Operations Associate SC6

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, established to save lives in emergencies and to use food assistance as a means to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of extreme weather. WFP operates globally, with a mission to ensure that effective humanitarian assistance reaches millions of people in need. The organization emphasizes diversity and equal employment opportunities, encouraging qualified candidates from various backgrounds to apply. WFP has a strong commitment to its values, including Integrity, Collaboration, Commitment, Humanity, and Inclusion, and aims to create a healthy and inclusive work environment for its employees. WFP has received recognition for its efforts, including being awarded the Nobel Peace Prize in 202

• The organization invests in the personal and professional development of its employees through various training and mentorship programs, and offers opportunities for career advancement across its global offices.

Job Overview:
The IT Operations Associate SC6 position at WFP is designed for individuals who are expected to take on significant responsibility and initiative in managing IT maintenance and support activities. The role requires the ability to respond independently to queries with minimal guidance and to use sound judgment in addressing unforeseen problems that may arise on a daily basis. The incumbent will report directly to the Information Technology Officer or a designated representative. The primary purpose of this role is to coordinate and guide IT maintenance and support activities to ensure the effective delivery of IT services. This includes monitoring technology reliability, analyzing user needs, and producing reports to recommend IT solutions that facilitate informed decision-making. The position also involves providing technical training to end users and supporting the implementation of new applications to enhance the operational capabilities of WFP staff.

Duties and Responsibilities:
The duties and responsibilities of the IT Operations Associate include, but are not limited to: conducting system and hardware maintenance tasks to ensure optimal technology performance; monitoring technology reliability and identifying user needs; analyzing data and producing reports to recommend IT solutions; resolving standard IT queries independently and providing accurate information to staff; delivering standard technical training to end users; guiding and training junior colleagues in IT support services; coordinating the implementation of new applications; drafting standard materials such as end-user and technical documentation; implementing improvements to IT methods and processes; coordinating the installation and maintenance of telecommunications systems; managing a team of IT staff to meet objectives; and following emergency response processes to support food assistance needs.

Required Qualifications:
Candidates for the IT Operations Associate position must possess a post-secondary certificate in a relevant functional area, along with a minimum of six years of relevant work experience. The role requires demonstrated experience in the installation, configuration, and testing of new hardware, as well as proven experience in analyzing IT service management results and identifying areas for improvement. Solid field-level experience in implementing and supporting IT and telecommunications systems, particularly in emergency operational environments, is also essential. Candidates should have the ability to work independently and collaboratively in a team setting, demonstrating strong problem-solving skills and a commitment to continuous improvement.

Educational Background:
The minimum educational requirement for this position is the completion of secondary school education, complemented by a post-secondary certificate in a related functional area. This educational background is essential to ensure that candidates have the foundational knowledge necessary to perform the technical duties associated with the role effectively.

Experience:
The position requires a minimum of six years of relevant work experience in IT operations, support, and maintenance. Candidates should have a proven track record of successfully managing IT services and supporting technology in various operational contexts, including emergency situations. Experience in analyzing service delivery results and making recommendations for improvements is also crucial for success in this role.

Languages:
Fluency in both oral and written communication in English is mandatory, as it is the UN language in use at the duty station in Türkiye. Candidates should also be proficient in the local language if it differs from English, which is important for effective communication with local staff and stakeholders.

Additional Notes:
This position is classified as a General Service role within the WFP framework. It is a full-time position based in Gaziantep, Türkiye, and the deadline for applications is set for 18 October 2026 at 23:59 GMT+03:00 Turkey Time (Istanbul). WFP is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization does not charge any fees in connection with the application or recruitment process, and all applications must be submitted through the online recruiting system. Selected candidates will undergo rigorous reference and background checks as part of the hiring process.