Programme Associate

Job Posting Organization:
The International Organization for Migration (IOM) was established in 1951 and is a Related Organization of the United Nations. It is the leading UN agency in the field of migration, working closely with governmental, intergovernmental, and non-governmental partners. IOM promotes humane and orderly migration for the benefit of all, saving lives and protecting people on the move. The organization drives solutions to displacement and facilitates pathways for regular migration while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive, and supportive workplace where all employees can thrive professionally and feel valued. The organization operates in numerous countries worldwide, focusing on various aspects of migration and humanitarian assistance, and aims to harness the full potential of migration to strengthen its support to people on the move.

Job Overview:
The Programme Associate position involves assisting in the streamlining of visa application services specifically for German family reunification, resettlement, and evacuation caseloads. The successful candidate will work under the direct supervision of the Senior Project Assistant and will be responsible for daily interactions with beneficiaries at the FAP Center, managing their files, and ensuring the efficient processing of visa applications. This role requires a strong focus on data management, casework interviews, and maintaining accurate records while adhering to established Standard Operating Procedures (SOPs). The candidate will also be expected to provide timely and accurate information to migrants, assist in organizing appointments, and ensure compliance with IOM standards. The position demands a high level of professionalism, attention to detail, and the ability to handle sensitive information with confidentiality.

Duties and Responsibilities:
The duties and responsibilities of the Programme Associate include assisting beneficiaries daily at the FAP Center, processing family reunification visa applications, managing case files, collecting biometric data, and ensuring the accuracy of submitted files. The candidate will undertake applicant form completion and casework interviews, enter data into the FAP case management software, organize and schedule family reunification appointments, and maintain records of all applications. Additionally, the role involves providing guidance to migrants on visa application forms, responding to inquiries, and ensuring compliance with IOM service standards. The candidate will also be responsible for coordinating with various departments, maintaining confidentiality, and reporting any issues to supervisors. Other responsibilities include supporting German resettlement missions, training new staff, and performing other duties as assigned.

Required Qualifications:
Candidates must possess a university degree in Business Management, Client Services, Social Science, Engineering Science, or a related field with three years of relevant experience, or a high school diploma with five years of relevant experience. Proficiency in Microsoft Office applications, particularly Excel, is essential, along with strong interpersonal and intercultural skills. Experience in international organizations or service industry companies is preferred, and candidates should demonstrate the ability to maintain accuracy and confidentiality in their work. Attention to detail and a client-oriented approach are crucial for success in this role.

Educational Background:
The educational background required for this position includes a university degree in a relevant field such as Business Management, Client Services, Social Science, or Engineering Science. Alternatively, candidates with a high school diploma and significant relevant experience (five years) may also be considered. Accredited universities are those listed in the UNESCO World Higher Education Database, ensuring that candidates have received a recognized education that meets international standards.

Experience:
A minimum of three years of relevant professional experience in a similar setting and capacity is preferred for this position. Candidates should have demonstrated experience in managing case files, processing applications, and working in a multicultural environment. Previous work experience in international organizations or in the service industry will be advantageous, as will experience in maintaining confidentiality and accuracy in handling sensitive information.

Languages:
Fluency in English is required for this position, both oral and written. Additionally, working knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) is considered an advantage. Proficiency in beneficiary languages such as Dari and Pashto is also beneficial. Language proficiency will be evaluated during the selection process, which may include written and/or oral assessments to ensure candidates meet the necessary communication standards.

Additional Notes:
The position may involve a range of responsibilities that require flexibility and adaptability. Candidates should be prepared for potential duty travel to support other offices in family reunification services and resettlement operations. The role is subject to funding confirmation, and any offer made to the candidate will depend on the availability of resources. The selection process may also be used to fill similar positions in various duty stations, and recommended candidates will remain eligible for appointment in similar roles for a period of 24 months. IOM has a zero-tolerance policy regarding conduct that is incompatible with the organization's aims and objectives, including discrimination and harassment. The organization does not charge any fees during the recruitment process and only accepts applications submitted through the IOM e-Recruitment system.