Conflict Resolution Officer

Job Posting Organization:
The International Organization for Migration (IOM) was established in 1951 and is a Related Organization of the United Nations. It is the leading UN agency in the field of migration, working closely with governmental, intergovernmental, and non-governmental partners. IOM's mission is to promote humane and orderly migration for the benefit of all, saving lives and protecting people on the move. The organization drives solutions to displacement and facilitates pathways for regular migration while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive, and supportive workplace where all employees can thrive professionally and feel valued. The organization operates in numerous countries around the world, employing a diverse workforce and promoting a culture of inclusion and respect for diversity. IOM encourages applications from candidates of diverse backgrounds, particularly qualified female candidates and those from non-represented member countries.

Job Overview:
The Conflict Resolution Officer will play a crucial role in supporting the Ombudsperson program under the direct supervision of the Deputy Ombudsperson. This position involves providing technical support, particularly in case management, research, and the preparation of reports and presentations. The officer will oversee case management processes, assist colleagues with case intake and follow-up, and compile statistics for regular reporting. The role also includes researching systemic issues to advise leadership on preventive actions and preparing operational documents related to the Ombudsperson function. The officer will conduct outreach activities, implement training programs in conflict prevention and resolution, and support initiatives aimed at fostering a respectful workplace environment. The overarching goal of this position is to help IOM staff navigate conflicts effectively, ensuring fair treatment and promoting a culture of civility and mutual respect.

Duties and Responsibilities:
The duties and responsibilities of the Conflict Resolution Officer include:

• Providing technical support to the Ombudsperson program, including case management and research.
• Overseeing the intake and follow-up of cases, compiling statistics, and preparing bi-monthly and annual reports.
• Researching and identifying systemic issues to advise leadership on preventive actions.
• Preparing reports on trends and activities, identifying patterns in organizational policies and practices.
• Conducting outreach activities, including preparing texts, brochures, articles, and presentations.
• Implementing training programs in conflict prevention and resolution.
• Supporting meetings and trainings to create a trusting environment.
• Providing substantive support on issues related to equity and fair treatment, including gender issues.
• Performing other duties as assigned by the Deputy Ombudsperson.

Required Qualifications:
Candidates must possess a Master’s degree in Behavioral Sciences, Conflict Resolution, Law, Social Sciences, Human Resources, or a related field from an accredited institution, along with five years of relevant professional experience. Alternatively, a University degree in the aforementioned fields with seven years of relevant experience is acceptable. Ombuds Certification is desirable. Candidates should have experience in professional conflict management practices, case management, and working in multicultural settings. They should also be skilled in providing information about policies and rules and have experience in building trust and providing feedback.

Educational Background:
The educational background required for this position includes a Master’s degree in relevant fields such as Behavioral Sciences, Conflict Resolution, Law, Social Sciences, or Human Resources from an accredited academic institution. Candidates with a University degree in these fields are also eligible if they have additional relevant professional experience. Accreditation from institutions listed in the UNESCO World Higher Education Database is necessary.

Experience:
The position requires candidates to have significant experience in professional conflict management practices, including mediation and conflict resolution. Experience in case management from intake to closure is essential, as well as experience working in a multicultural environment. Candidates should have a proven track record of providing and explaining information about policies and rules, building trust, and assisting staff in evaluating options for conflict resolution.

Languages:
Fluency in English, both oral and written, is mandatory for this position. Additionally, a working knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) is considered an advantage. Proficiency in required languages will be evaluated during the selection process, which may include written and/or oral assessments.

Additional Notes:
The position is classified as an internationally recruited professional staff role, requiring mobility. Candidates should be aware that any offer made is subject to funding confirmation and that the selection process may be used to fill similar positions in various duty stations. Recommended candidates will remain eligible for appointment in similar positions for a period of 24 months. Appointment is contingent upon all clearances, including medical and security" style="border-bottom: 1px dotted #007bff !important;">security checks, as well as any residency or visa requirements. The application deadline is set for 23:59 local time in Geneva, Switzerland, and late applications will not be accepted. IOM maintains a zero-tolerance policy on misconduct and discrimination, and candidates are expected to uphold the organization's standards and principles.