ICT Associate

Job Posting Organization:
UN Women was established in July 2010 as a response to the need for a dedicated entity to advocate for gender equality and the empowerment of women. The organization is grounded in the vision of equality enshrined in the Charter of the United Nations and works towards eliminating discrimination against women and girls. UN Women operates in multiple countries, focusing on various aspects of gender equality, including humanitarian action, human rights, and sustainable development. The organization aims to address the challenges faced by women and girls, particularly in conflict-affected areas like Ukraine, where they are disproportionately affected by poverty, displacement, and violence. UN Women is committed to promoting gender equality and women's empowerment through strategic frameworks and programs that align with the UN Cooperation Framework 2025-2029, emphasizing governance, women's peace and security" style="border-bottom: 1px dotted #007bff !important;">security, and economic empowerment.

Job Overview:
The ICT Associate position at UN Women involves executing ICT services within the Country Office, implementing management systems and strategies, and providing daily technical support to users of information management tools and technology infrastructure. The role is crucial in the context of ongoing challenges in Ukraine, such as frequent power outages and disruptions to telecommunications. The ICT Associate is expected to enhance productivity through the use of new technologies while ensuring the continuity and resilience of office operations. This includes managing hardware and software, supporting the use of Quantum (UN Women’s implementation of Oracle Cloud ERP), and ensuring effective functioning of communication systems. The position requires a client-oriented approach and the ability to adapt to the unique operating environment of Ukraine, particularly in light of the ongoing war and its impact on infrastructure.

Duties and Responsibilities:
The ICT Associate will be responsible for implementing ICT strategies and new technologies in accordance with corporate standards. This includes providing inputs for the development and review of internal ICT policies, drafting annual work plans, and ensuring effective functioning of hardware and software. The incumbent will install, operate, and maintain all hardware equipment, provide advice on acquisitions, and manage communication systems, including mobile and satellite phones. The role also involves monitoring network connections, troubleshooting issues, and maintaining backup and restoration procedures. The ICT Associate will provide web management services, administrative support for ICT procurement, and technical support for key events. Additionally, the incumbent will facilitate knowledge sharing and training for staff on ICT issues, ensuring that the office remains equipped to handle technological challenges effectively.

Required Qualifications:
Candidates must have completed secondary education, with a Bachelor's degree in Computer Science considered an asset. Certifications in Cisco Meraki and Microsoft Azure Fundamentals are recommended, with the expectation that candidates will obtain the Microsoft Azure Administrator Associate certification within six months if not already certified. The position requires at least six years of working experience in network administration, hardware/software use, and telecommunications facilities. Experience with satellite internet solutions, particularly Starlink, and backup power equipment is advantageous. Familiarity with the UN system or NGOs is also beneficial.

Educational Background:
The educational background required for this position includes a completion of secondary education as a minimum requirement. A Bachelor's degree in Computer Science is preferred, and relevant certifications in ICT management and administration are highly valued. Candidates should be prepared to pursue additional certifications if they do not possess them at the time of recruitment, particularly those related to Microsoft Azure.

Experience:
The position requires a minimum of six years of relevant experience in network administration and the use of hardware and software in a professional setting. Candidates should have a strong background in telecommunications facilities and experience with satellite internet solutions, including Starlink. Previous work experience within the UN system or with NGOs is considered an asset, as it demonstrates familiarity with the operational context and challenges faced in humanitarian settings.

Languages:
Fluency in English and Ukrainian is mandatory for this position. Knowledge of another official UN language, such as French, Arabic, Chinese, Russian, or Spanish, is desirable and would enhance a candidate's profile, particularly in a diverse and multicultural work environment.

Additional Notes:
This position is full-time and is based in Kyiv, Ukraine. The role does not have supervisory responsibilities but requires a proactive approach to problem-solving and collaboration with various stakeholders. UN Women is committed to diversity and inclusion, ensuring that all employment decisions are based on qualifications and organizational needs. The organization has a zero-tolerance policy regarding misconduct and expects all personnel to adhere to its standards of conduct. Candidates should be prepared for rigorous background checks, including verification of academic credentials and employment history.