ServiceNow HR & Workplace Developer

Job Posting Organization:
The European Bank for Reconstruction and Development (EBRD) is a pioneering international organization established to support the development of market economies and promote private and entrepreneurial initiatives in countries across Europe, Asia, and beyond. Founded in 1991, the EBRD operates in over 30 countries, employing thousands of professionals dedicated to fostering sustainable development and economic growth. The bank's mission is to help build a better future for the regions it invests in, focusing on inclusiveness, innovation, trust, and responsibility. The EBRD is committed to creating a diverse and inclusive workplace that reflects the communities it serves, ensuring that all employees are treated with respect and given equal opportunities.

Job Overview:
The ServiceNow HR & Workplace Developer position is designed for individuals who are eager to configure, develop, and enhance solutions within the ServiceNow platform, specifically focusing on HR Service Delivery (HRSD), Employee Center, and Workplace Service Delivery. This role requires collaboration with experienced ServiceNow engineers and business stakeholders to transform requirements into effective, user-friendly solutions. The developer will be responsible for building and maintaining workflows, catalog items, and various scripts, as well as supporting onboarding and offboarding processes, employee services, and room booking functionalities. The position also involves creating and maintaining knowledge articles, reports, and documentation, while continuously testing and improving ServiceNow solutions to ensure optimal performance and user satisfaction. The ideal candidate will have a foundational understanding of ServiceNow configuration and development, along with a keen interest in advancing their career within the ServiceNow ecosystem.

Duties and Responsibilities:
The duties and responsibilities of the ServiceNow HR & Workplace Developer include: configuring and enhancing ServiceNow HRSD, Employee Center, and Workplace solutions; building and maintaining workflows, catalog items, flows, business rules, UI policies, and client scripts; supporting onboarding, offboarding, employee services, and desk and room booking; creating and maintaining knowledge articles, reports, dashboards, and documentation; testing, troubleshooting, and continuously improving ServiceNow solutions; supporting integrations, FSM, and other ServiceNow modules as required; and working closely with stakeholders to understand their requirements and deliver practical solutions that meet their needs.

Required Qualifications:
Candidates for the ServiceNow HR & Workplace Developer position should possess basic hands-on experience with ServiceNow or relevant project/internship experience. A fundamental understanding of ServiceNow configuration and development principles is essential, along with basic JavaScript knowledge. Familiarity with workflows, automation, and troubleshooting is also important. Strong analytical, communication, and problem-solving skills are required, as well as a genuine interest in developing a career in ServiceNow. Additional qualifications that are nice to have include basic data analysis skills, attention to detail, and an understanding of ITIL or incident/change processes. While not mandatory, certifications such as ServiceNow CSA and ITIL Foundation are preferred.

Educational Background:
The educational background required for the ServiceNow HR & Workplace Developer position typically includes a degree in Computer Science, Information Technology, or a related field. Candidates with relevant certifications or training in ServiceNow or ITIL may also be considered favorably. A solid foundation in programming, systems analysis, and software development principles is essential for success in this role.

Experience:
The level of experience needed for the ServiceNow HR & Workplace Developer position is generally entry-level to junior, with candidates expected to have some hands-on experience with ServiceNow or relevant internships/projects. While extensive experience is not required, a basic understanding of ServiceNow functionalities and a willingness to learn and grow within the platform are crucial for this role.

Languages:
The mandatory language for this position is English, as it is the primary language of communication within the organization. Additional languages may be considered an asset, particularly those relevant to the regions in which the EBRD operates, but they are not explicitly required for this role.

Additional Notes:
This position is a fixed-term contract lasting for three years, with a posting end date of September 30, 202

• The EBRD promotes a hybrid and flexible working environment, encouraging collaboration in person at least three days a week. The organization values employee wellbeing and offers a comprehensive suite of competitive benefits, including opportunities for training, certifications, and career growth. The EBRD is committed to diversity and inclusion, encouraging applications from qualified candidates regardless of their background.